{"version":"1.0","provider_name":"UX TIMES","provider_url":"https:\/\/uxdaystokyo.com\/articles","author_name":"\u83ca\u6c60 \u8061","author_url":"https:\/\/uxdaystokyo.com\/articles\/author\/satoshi-kikuchi\/","title":"\u7d76\u5bfe\u306b\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\uff01\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f315\u306e\u539f\u5247 | UX TIMES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1YDLbWQXzv\"><a href=\"https:\/\/uxdaystokyo.com\/articles\/15-principles-of-good-service-design\/\">\u7d76\u5bfe\u306b\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\uff01\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f315\u306e\u539f\u5247<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/uxdaystokyo.com\/articles\/15-principles-of-good-service-design\/embed\/#?secret=1YDLbWQXzv\" width=\"600\" height=\"338\" title=\"&#8220;\u7d76\u5bfe\u306b\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\uff01\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f315\u306e\u539f\u5247&#8221; &#8212; UX TIMES\" data-secret=\"1YDLbWQXzv\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/uxdaystokyo.com\/articles\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2025\/01\/\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3-\uff11\uff15-\u306e\u539f\u5247.png","thumbnail_width":940,"thumbnail_height":788,"description":"\u3053\u306e\u8a18\u4e8b\u306f\u3001Sara Drummond(\u30b5\u30e9\u30fb\u30c9\u30e9\u30e2\u30f3\u30c9)\u6c0f\u304c\u300cThe School of Good Services\u300d\u3067\u6559\u3048\u3066\u3044\u308b\u300c\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e15\u306e\u57fa\u672c\u539f\u5247\u300d\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002UX DAYS TOKYO 2025\u3067\u3082\u30c6\u30fc\u30de\u306b\u306a\u3063\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u539f\u5247\u3067\u3059\u3002  \u8eab\u306e\u56de\u308a\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u672c\u5f53\u306b\u3046\u307e\u304f\u6a5f\u80fd\u3057\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u304b\uff1f \u76ee\u7684\u3092\u9054\u6210\u3067\u304d\u3066\u3044\u307e\u3059\u304b\uff1f \u3053\u308c\u3089\u306e\u57fa\u672c\u539f\u5247\u306b\u7167\u3089\u3057\u5408\u308f\u305b\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5728\u308a\u65b9\u3092\u898b\u76f4\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002  \u539f\u6587\uff1ahttps:\/\/good.services\/15-principles-of-good-service-design  1. &#x898B;&#x3064;&#x3051;&#x3084;&#x3059;&#x3055;&#x306E;&#x78BA;&#x4FDD; (Be Easy to find)2. &#x30B5;&#x30FC;&#x30D3;&#x30B9;&#x306E;&#x76EE;&#x7684;&#x3092;&#x660E;&#x78BA;&#x306B;&#x8AAC;&#x660E; (Clearly explain the purpose of your service)3. &#x671F;&#x5F85;&#x5024;&#x306E;&#x9069;&#x5207;&#x306A;&#x8A2D;&#x5B9A; (Set the expectations a user has of your service)4. &#x76EE;&#x7684;&#x9054;&#x6210;&#x306E;&#x5B9F;&#x73FE;&#x6027; (Enable each user to complete the outcome they set out to do)5. &#x99B4;&#x67D3;&#x307F;&#x3084;&#x3059;&#x3044;&#x64CD;&#x4F5C;&#x6027; (Work in a way that is familiar)6. &#x4E88;&#x5099;&#x77E5;&#x8B58;&#x4E0D;&#x8981;&#x306E;&#x539F;&#x5247; (Require no prior knowledge to use)7. &#x7D44;&#x7E54;&#x69CB;&#x9020;&#x304B;&#x3089;&#x306E;&#x72EC;&#x7ACB;&#x6027; (Be agnostic of organisational structures)8. &#x6700;&#x5C0F;&#x9650;&#x306E;&#x624B;&#x9806; (Require the minimum possible steps to complete)9. &#x4E00;&#x8CAB;&#x6027;&#x306E;&#x7DAD;&#x6301; (Be consistent throughout)10. &#x884C;&#x304D;&#x6B62;&#x307E;&#x308A;&#x306E;&#x6392;&#x9664; (Have no dead ends)11. &#x666E;&#x904D;&#x7684;&#x306A;&#x5229;&#x7528;&#x53EF;&#x80FD;&#x6027; (Be usable by everyone, equally)12. &#x9069;&#x5207;&#x306A;&#x884C;&#x52D5;&#x306E;&#x4FC3;&#x9032; (Encourage the right behaviours from users and service providers)13. &#x8FC5;&#x901F;&#x306A;&#x5909;&#x66F4;&#x5BFE;&#x5FDC; (Respond to change quickly)14. &#x610F;&#x601D;&#x6C7A;&#x5B9A;&#x306E;&#x6839;&#x62E0;&#x306E;&#x660E;&#x793A; (Clearly explain why a decision has been made)15. &#x4EBA;&#x7684;&#x652F;&#x63F4;&#x3078;&#x306E;&#x30A2;&#x30AF;&#x30BB;&#x30B9;&#x6027; (Make it easy to get human assistance)&#x30EF;&#x30FC;&#x30AF;&#x30B7;&#x30E7;&#x30C3;&#x30D7;&#x306E;&#x544A;&#x77E5;    \u512a\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u3001\u666e\u904d\u7684\u306a15\u306e\u539f\u5247\u306f\u3001\u3042\u3089\u3086\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u8a08\u3001\u8a55\u4fa1\u3001\u54c1\u8cea\u7ba1\u7406\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  1. \u898b\u3064\u3051\u3084\u3059\u3055\u306e\u78ba\u4fdd(Be Easy to find)  \u521d\u3081\u3066\u5229\u7528\u3059\u308b\u4eba\u3084\u3001\u8a73\u3057\u3044\u77e5\u8b58\u304c\u306a\u3044\u4eba\u3067\u3082\u3001\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u7c21\u5358\u306b\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u300c\u8eca\u306e\u904b\u8ee2\u3092\u899a\u3048\u305f\u3044\u300d\u3068\u601d\u3063\u305f\u4eba\u304c\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u300c\u904b\u8ee2\u514d\u8a31\u306e\u53d6\u5f97\u65b9\u6cd5\u300d\u306b\u305f\u3069\u308a\u7740\u3051\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002  2. \u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u8aac\u660e(Clearly explain the purpose of your service)  \u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u7684\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5229\u7528\u3092\u958b\u59cb\u3059\u308b\u6642\u70b9\u3067\u660e\u78ba\u306b\u7406\u89e3\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e88\u5099\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082\u3001\u300c\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u81ea\u5206\u306b\u3069\u3093\u306a\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3001\u3069\u306e\u3088\u3046\u306b\u5229\u7528\u3067\u304d\u308b\u306e\u304b\u300d\u304c\u76f4\u611f\u7684\u306b\u5206\u304b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002  3. \u671f\u5f85\u5024\u306e\u9069\u5207\u306a\u8a2d\u5b9a(Set the expectations a user has of your service)  \u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u6c42\u3081\u3089\u308c\u308b\u4e8b\u9805\u3068\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u63d0\u4f9b\u3059\u308b\u5185\u5bb9\u3092\u660e\u78ba\u306b\u8aac\u660e\u3057\u307e\u3059\u3002\u6240\u8981\u6642\u9593\u3001\u8cbb\u7528\u3001\u5229\u7528\u5236\u9650\u306a\u3069\u306e\u60c5\u5831\u3092\u542b\u3081\u3001\u76f8\u4e92\u306e\u671f\u5f85\u5024\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3057\u307e\u3059\u3002  4. \u76ee\u7684\u9054\u6210\u306e\u5b9f\u73fe\u6027(Enable each user to complete the outcome they set out to do)  \u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u4e8b\u696d\u3092\u59cb\u3081\u308b\u3053\u3068\u3084\u3001\u904b\u8ee2\u514d\u8a31\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3001\u5f15\u8d8a\u3057\u3092\u3059\u308b\u3053\u3068\u306a\u3069\u3001\u3069\u306e\u3088\u3046\u306a\u76ee\u6a19\u3067\u3042\u3063\u3066\u3082\u3001\u9014\u5207\u308c\u308b\u3053\u3068\u306e\u306a\u3044\u4e00\u9023\u306e\u6d41\u308c\u3068\u3057\u3066\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u76ee\u6a19\u306b\u3064\u3044\u3066\u8003\u3048\u59cb\u3081\u308b\u6bb5\u968e\u304b\u3089\u3001\u76ee\u6a19\u3092\u9054\u6210\u3057\u305f\u5f8c\u306e\u652f\u63f4\u307e\u3067\u3001\u4e00\u8cab\u3057\u305f\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002  5. \u99b4\u67d3\u307f\u3084\u3059\u3044\u64cd\u4f5c\u6027(Work in a way that is familiar)  \u4eba\u3005\u306f\u4eca\u307e\u3067\u306e\u4f53\u9a13\u3092\u3082\u3068\u306b\u7269\u4e8b\u3092\u7406\u89e3\u3057\u307e\u3059\u3002\u5229\u7528\u8005\u306b\u3068\u3063\u3066\u5f79\u7acb\u3064\u4eca\u307e\u3067\u306e\u3084\u308a\u65b9\u304c\u3042\u308c\u3070\u3001\u305d\u306e\u65b9\u6cd5\u306b\u5f93\u3046\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u3059\u3079\u3066\u306e\u3084\u308a\u65b9\u304c\u5f79\u7acb\u3064\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4f1a\u793e\u3084\u7d44\u7e54\u306e\u90fd\u5408\u3067\u6c7a\u3081\u3089\u308c\u305f\u52b9\u7387\u306e\u60aa\u3044\u3084\u308a\u65b9\u3084\u3001\u53e4\u304f\u306a\u3063\u305f\u3084\u308a\u65b9\u306f\u4f7f\u308f\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3059\u3002  6. \u4e88\u5099\u77e5\u8b58\u4e0d\u8981\u306e\u539f\u5247(Require no prior knowledge to use)  \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u4e88\u5099\u77e5\u8b58\u3092\u524d\u63d0\u3068\u305b\u305a\u306b\u5229\u7528\u3067\u304d\u308b\u3079\u304d\u3067\u3059\u3002  7. \u7d44\u7e54\u69cb\u9020\u304b\u3089\u306e\u72ec\u7acb\u6027(Be agnostic of organisational structures)  \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u7d44\u7e54\u306e\u4e2d\u306e\u4ed5\u7d44\u307f\u3092\u5229\u7528\u8005\u306b\u898b\u305b\u3059\u304e\u308b\u3053\u3068\u306a\u304f\u52d5\u304b\u3059\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002  8. \u6700\u5c0f\u9650\u306e\u624b\u9806(Require the minimum possible steps to complete)  \u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u63d0\u4f9b\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u308f\u3089\u305a\u3001\u4e00\u8cab\u3057\u305f\u30c7\u30b6\u30a4\u30f3\u3068\u4f7f\u3044\u5fc3\u5730\u3092\u7dad\u6301\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u8a00\u8449\u306e\u4f7f\u3044\u65b9\u3001\u30d3\u30b8\u30e5\u30a2\u30eb\u30c7\u30b6\u30a4\u30f3\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30d1\u30bf\u30fc\u30f3\u306b\u7d71\u4e00\u611f\u3092\u6301\u305f\u305b\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3082\u8ff7\u308f\u305a\u5feb\u9069\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002  9. \u4e00\u8cab\u6027\u306e\u7dad\u6301(Be consistent throughout)  \u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u63d0\u4f9b\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u4fc2\u306a\u304f\u3001\u5168\u4f53\u3092\u901a\u3058\u3066\u7d71\u4e00\u3055\u308c\u305f\u5916\u89b3\u3068\u4f7f\u7528\u611f\u3092\u7dad\u6301\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u8a00\u8a9e\u8868\u73fe\u3001\u8996\u899a\u7684\u30b9\u30bf\u30a4\u30eb\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30d1\u30bf\u30fc\u30f3\u306e\u4e00\u8cab\u6027\u3092\u4fdd\u3064\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002  10. \u884c\u304d\u6b62\u307e\u308a\u306e\u6392\u9664(Have no dead ends)  \u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u5229\u7528\u8cc7\u683c\u3084\u9069\u6027\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u660e\u78ba\u306a\u7d50\u679c\u306b\u5c0e\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6b21\u306e\u884c\u52d5\u304c\u5206\u304b\u3089\u305a\u7acb\u3061\u5f80\u751f\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3092\u4f5c\u3063\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002  11. \u666e\u904d\u7684\u306a\u5229\u7528\u53ef\u80fd\u6027(Be usable by everyone, equally)  \u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u7f6e\u304b\u308c\u3066\u3044\u308b\u72b6\u6cc1\u3084\u500b\u4eba\u306e\u80fd\u529b\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u5168\u3066\u306e\u4eba\u304c\u4f7f\u3048\u308b\u3088\u3046\u306b\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u8ab0\u3067\u3082\u540c\u3058\u3088\u3046\u306b\u4f7f\u3048\u308b\u74b0\u5883\u8abf\u6574\u304c\u5fc5\u8981\u3067\u3059\u3002  12. \u9069\u5207\u306a\u884c\u52d5\u306e\u4fc3\u9032(Encourage the right behaviours from users and service providers)  \u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u3001\u5229\u7528\u8005\u3068\u8077\u54e1\u306e\u4e21\u65b9\u306b\u3068\u3063\u3066\u5f79\u7acb\u3064\u3001\u5b89\u5168\u3067\u52b9\u679c\u7684\u306a\u884c\u52d5\u3092\u52e7\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5229\u7528\u8005\u306b\u5bfe\u3057\u3066\u3001\u500b\u4eba\u60c5\u5831\u3092\u3069\u3046\u4f7f\u3046\u306e\u304b\u8aac\u660e\u305b\u305a\u306b\u60c5\u5831\u3092\u6c42\u3081\u308b\u306a\u3069\u3001\u5371\u967a\u306a\u7fd2\u6163\u306b\u306a\u308a\u304b\u306d\u306a\u3044\u884c\u52d5\u306f\u52e7\u3081\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002  \u307e\u305f\u3001\u8077\u54e1\u306b\u5bfe\u3057\u3066\u306f\u3001\u96fb\u8a71\u5fdc\u5bfe\u3092\u77ed\u304f\u6e08\u307e\u305b\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3059\u308b\u306a\u3069\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u4e0b\u3052\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308b\u5831\u916c\u306e\u4ed5\u7d44\u307f\u3092\u4f5c\u3063\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002  13. \u8fc5\u901f\u306a\u5909\u66f4\u5bfe\u5fdc(Respond to change quickly)  \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5229\u7528\u8005\u306e\u72b6\u6cc1\u304c\u5909\u308f\u3063\u305f\u6642\u306b\u7d20\u65e9\u304f\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3001\u5909\u66f4\u5185\u5bb9\u3092\u3059\u3079\u3066\u306e\u5834\u6240\u3067\u540c\u3058\u3088\u3046\u306b\u53cd\u6620\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  \u4f8b\u3048\u3070\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4e0a\u3067\u96fb\u8a71\u756a\u53f7\u3092\u5909\u66f4\u3057\u305f\u6642\u306f\u3001\u5b9f\u969b\u306e\u7a93\u53e3\u3067\u3082\u305d\u306e\u65b0\u3057\u3044\u96fb\u8a71\u756a\u53f7\u304c\u4f7f\u308f\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002  14. \u610f\u601d\u6c7a\u5b9a\u306e\u6839\u62e0\u306e\u660e\u793a(Clearly explain why a decision has been made)  \u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u3067\u5224\u65ad\u304c\u4e0b\u3055\u308c\u308b\u5834\u5408\u3001\u5224\u65ad\u7406\u7531\u3092\u305d\u306e\u6642\u70b9\u3067\u5206\u304b\u308a\u3084\u3059\u304f\u8aac\u660e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u5229\u7528\u8005\u304c\u5224\u65ad\u7406\u7531\u306b\u7d0d\u5f97\u3067\u304d\u306a\u3044\u5834\u5408\u306b\u3001\u610f\u898b\u304c\u8a00\u3048\u308b\u5834\u6240\u3082\u7528\u610f\u3057\u307e\u3059\u3002  15. \u4eba\u7684\u652f\u63f4\u3078\u306e\u30a2\u30af\u30bb\u30b9\u6027(Make it easy to get human assistance)  \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6709\u4eba\u306e\u30b5\u30dd\u30fc\u30c8\u3078\u7c21\u5358\u306b\u76f8\u8ac7\u3067\u304d\u308b\u65b9\u6cd5\u3092\u5e38\u306b\u63d0\u4f9b\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002  \u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306e\u544a\u77e5  \u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e\u4e16\u754c\u7684\u6a29\u5a01\u3067\u3042\u308a\u3001\u30d9\u30b9\u30c8\u30bb\u30e9\u30fc\u300eGood Services: How to Design Services that Work\u300f\u306e\u8457\u8005\u3067\u3042\u308a\u3001\u82f1\u56fd\u653f\u5e9c\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\uff08GDS\uff09\u3067\u521d\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u8cac\u4efb\u8005\u3092\u52d9\u3081\u305fLou Downe\u30eb\u30fc\u30fb\u30c0\u30a6\u30f3\u6c0f\u3068\u3001\u82f1\u56fd\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u754c\u306e\u5148\u99c6\u8005\u3067\u3042\u308bSarah Drummond\u30b5\u30e9\u30fb\u30c9\u30e9\u30e2\u30f3\u30c9\u6c0f\u306e\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u304c3\u670830\u65e5\u306b\u958b\u50ac\u3055\u308c\u307e\u3059\u3002  \u30c7\u30b6\u30a4\u30f3\u601d\u8003\u3082\u7d44\u307f\u5408\u308f\u305b\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3069\u306e\u3088\u3046\u306b\u751f\u307f\u51fa\u3059\u304b\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306f\u8a2d\u8a08\u3060\u3051\u3067\u306a\u304f\u30b9\u30c6\u30c3\u30d7\u3092\u7406\u89e3\u3059\u308b\u3068\u3046\u307e\u304f\u6a5f\u80fd\u3057\u3066\u3044\u304d\u307e\u3059\u300215\u306e\u57fa\u672c\u539f\u5247\u3092\u5143\u306b\u30013\u6bb5\u968e\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8e0f\u307f\u306a\u304c\u3089\u30b9\u30c6\u30c3\u30d7\u30a2\u30c3\u30d7\u3059\u308b\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  \u300c\u30b5\u30fc\u30d3\u30b9\u30c7\u30b6\u30a4\u30f3\u306e\u771f\u9ac4\u300d\u958b\u50ac\u65e5\u6642\uff1a2025\u5e743\u670830\u65e5\uff08\u65e5\uff099:00\u301c"}