{"version":"1.0","provider_name":"UX TIMES","provider_url":"https:\/\/uxdaystokyo.com\/articles","author_name":"\u5927\u672c \u3042\u304b\u306d","author_url":"https:\/\/uxdaystokyo.com\/articles\/author\/akaneohmoto\/","title":"CSAT | UX TIMES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"6a6ZANC5pc\"><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/csat\/\">CSAT<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/csat\/embed\/#?secret=6a6ZANC5pc\" width=\"600\" height=\"338\" title=\"&#8220;CSAT&#8221; &#8212; UX TIMES\" data-secret=\"6a6ZANC5pc\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! 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sourceURL=https:\/\/uxdaystokyo.com\/articles\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2025\/06\/cast.png","thumbnail_width":1024,"thumbnail_height":1024,"description":"\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u3067\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3067\u3042\u308b\u3002\u4e00\u822c\u7684\u306b\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u4f53\u9a13\u306b\u5bfe\u3057\u3066\u3069\u308c\u307b\u3069\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u300c\u6e80\u8db3\u300d\u300c\u3084\u3084\u6e80\u8db3\u300d\u300c\u666e\u901a\u300d\u300c\u3084\u3084\u4e0d\u6e80\u300d\u300c\u4e0d\u6e80\u300d\u306a\u3069\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u5c0b\u306d\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u56de\u7b54\uff08\u4f8b\uff1a\u300c\u6e80\u8db3\u300d\u300c\u3084\u3084\u6e80\u8db3\u300d\uff09\u306e\u5272\u5408\u3092\u3082\u3063\u3066\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3059\u308b\u3002  \u00a0CSAT\u306e\u63d0\u5531\u8005 CSAT\u306f\u7279\u5b9a\u306e\u500b\u4eba\u306b\u3088\u3063\u3066\u63d0\u5531\u3055\u308c\u305f\u3082\u306e\u3067\u306f\u306a\u304f\u30011970\u5e74\u4ee3\u5f8c\u534a\u301c1980\u5e74\u4ee3\u521d\u982d\u306b\u304b\u3051\u3066\u30a2\u30e1\u30ea\u30ab\u3092\u4e2d\u5fc3\u306b\u4f01\u696d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3067\u5e83\u307e\u3063\u305f\u6982\u5ff5\u3067\u3042\u308b\u3002 NPS\uff08Net Promoter Score\uff09\u306a\u3069\u3068\u306f\u7570\u306a\u308a\u3001Fred Reichheld \u306e\u3088\u3046\u306a\u7279\u5b9a\u306e\u767a\u660e\u8005\u304c\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u3002  \u30c7\u30b6\u30a4\u30f3\u306b\u304a\u3051\u308bCSAT\u306e\u6d3b\u7528\u65b9\u6cd5 CSAT\u306f\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5b9a\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u826f\u3057\u60aa\u3057\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u6709\u52b9\u3067\u3042\u308b\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u4f55\u304b\u306e\u64cd\u4f5c\u3084\u4f53\u9a13\u3092\u7d42\u3048\u305f\u76f4\u5f8c\u306b\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u3001\u300c\u3053\u306e\u4f53\u9a13\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3046\u30b7\u30f3\u30d7\u30eb\u306a\u8a2d\u554f\u306b\u3088\u3063\u3066\u3001\u5373\u6642\u306e\u611f\u60c5\u3092\u5b9a\u91cf\u5316\u3067\u304d\u308b\u3002 \u6d3b\u7528\u4f8b\uff1a    \u30a2\u30d7\u30ea\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u5f8c\u306b\u300c\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u308f\u304b\u308a\u3084\u3059\u304b\u3063\u305f\u3067\u3059\u304b\uff1f\u300d\u3068CSAT\u30b9\u30b3\u30a2\u3092\u5c0b\u306d\u308b  \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u5f8c\u306b\u300c\u4eca\u56de\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u8868\u793a\u3059\u308b  \u30d5\u30a3\u30fc\u30c1\u30e3\u30fc\u30ea\u30ea\u30fc\u30b9\u5f8c\u306b\u5bfe\u8c61\u6a5f\u80fd\u306b\u9650\u5b9a\u3057\u3066CSAT\u3092\u6e2c\u308b\u3053\u3068\u3067\u3001UX\u6539\u5584\u306e\u512a\u5148\u9806\u4f4d\u3092\u5b9a\u3081\u308b  \u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30b3\u30f3\u30c6\u30f3\u30c4\u30c7\u30b6\u30a4\u30f3\u89b3\u70b9\u3067\u306e\u5177\u4f53\u7684\u306a\u5229\u7528\u30b7\u30fc\u30f3 \u25cf \u5229\u7528\u30b7\u30fc\u30f31\uff1aFAQ\u3084\u30b5\u30dd\u30fc\u30c8\u8a18\u4e8b\u306e\u8a55\u4fa1\u306b\u5229\u7528 \u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u5df1\u89e3\u6c7a\u3092\u56f3\u308d\u3046\u3068\u3059\u308b\u5834\u9762\u3067\u306f\u3001\u8a18\u4e8b\u306e\u672b\u5c3e\u306b\u300c\u3053\u306e\u8a18\u4e8b\u306f\u5f79\u306b\u7acb\u3061\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3046CSAT\u5f62\u5f0f\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30afUI\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u6709\u52b9\u6027\u3092\u8a55\u4fa1\u3067\u304d\u308b\u3002  \u25cf \u5229\u7528\u30b7\u30fc\u30f32\uff1a\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u5f8c \u305f\u3068\u3048\u3070\u300c\u901a\u4fe1\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u300d\u3068\u8868\u793a\u3055\u308c\u305f\u3042\u3068\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u518d\u8a66\u884c\u3057\u305f\u969b\u3001\u300c\u554f\u984c\u306f\u89e3\u6c7a\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u7c21\u5358\u306aCSAT\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u4f1d\u308f\u308a\u3084\u3059\u3055\u3084\u518d\u8a66\u884c\u8a2d\u8a08\u306e\u59a5\u5f53\u6027\u3092\u691c\u8a3c\u3067\u304d\u308b\u3002  \u25cf \u5229\u7528\u30b7\u30fc\u30f33\uff1aA\/B\u30c6\u30b9\u30c8\u3084\u5b9f\u9a13\u5f8c\u306e\u6bd4\u8f03\u6307\u6a19\u3068\u3057\u3066 \u65b0\u65e7UI\u306e\u6bd4\u8f03\u6642\u306b\u3001\u5358\u306a\u308b\u5b9a\u91cf\u6307\u6a19\uff08CVR\u306a\u3069\uff09\u306b\u52a0\u3048\u3001CSAT\u3092\u4f75\u7528\u3059\u308b\u3053\u3068\u3067\u4e3b\u89b3\u7684\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u3002 \u3053\u308c\u306f\u3001\u4f8b\u3048\u3070\u65e7\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u65b9\u304c\u6163\u308c\u3066\u3044\u308b\u306a\u3069\u306e\u7406\u7531\u3067\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u304c\u9ad8\u304f\u3066\u3082\u300c\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u65b9\u304c\u30e6\u30fc\u30b6\u30fc\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u300d\u3053\u3068\u304c\u308f\u304b\u308b\u30b1\u30fc\u30b9\u306b\u6709\u52b9\u3067\u3042\u308b\u3002    \u30c7\u30e1\u30ea\u30c3\u30c8:           \u4e3b\u89b3\u7684\u306a\u56de\u7b54\u304c\u5f71\u97ff\u3059\u308b \u9867\u5ba2\u306e\u4e3b\u89b3\u7684\u306a\u611f\u60c5\u304c\u56de\u7b54\u306b\u5f71\u97ff\u3057\u3001\u6570\u5024\u304c\u6b63\u78ba\u3067\u306a\u3044\u5834\u5408\u304c\u3042\u308b         \u4e2d\u9593\u306e\u9078\u629e\u80a2\u3092\u597d\u3080\u50be\u5411 \u65e5\u672c\u4eba\u306f\u4e2d\u9593\u306e\u9078\u629e\u80a2\u3092\u597d\u3093\u3060\u308a\u66d6\u6627\u306a\u3082\u306e\u3082\u5fc5\u9808\u306e\u5834\u5408\u9078\u629e\u3055\u305b\u308b\u305f\u3081\u3001CSAT\u306e\u6570\u5024\u304c\u504f\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b"}