{"version":"1.0","provider_name":"UX TIMES","provider_url":"https:\/\/uxdaystokyo.com\/articles","author_name":"Mai Kosoba","author_url":"https:\/\/uxdaystokyo.com\/articles\/author\/kosoba\/","title":"NPS: UX DAYS TOKYO\u7528\u8a9e\u96c6 | UX TIMES","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"IM1eRE8fZ5\"><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/nps\/\">NPS<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/nps\/embed\/#?secret=IM1eRE8fZ5\" width=\"600\" height=\"338\" title=\"&#8220;NPS&#8221; &#8212; UX TIMES\" data-secret=\"IM1eRE8fZ5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! 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NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3068\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff08\u4f01\u696d\u30fb\u30d6\u30e9\u30f3\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u611b\u7740\u30fb\u4fe1\u983c\u306e\u5ea6\u5408\u3044\uff09\u3001\u9867\u5ba2\u306e\u7d99\u7d9a\u5229\u7528\u610f\u5411\u3092\u77e5\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002  \u300c0~10\u70b9\u3067\u8868\u3057\u3001\u3053\u306e\u25ef\u25ef\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f\u300d  \u3068\u3044\u3046\u8cea\u554f\u3092\u3057\u3001\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002  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\uff08\u4e2d\u7acb\u8005\u306f\u300c\u3069\u3061\u3089\u3067\u3082\u306a\u3044\u300d\u3068\u3044\u3046\u8003\u3048\u304c\u591a\u304f\u3001\u4ed6\u793e\u306b\u306a\u3073\u304f\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u8a08\u7b97\u5024\u306b\u306f\u5165\u308c\u307e\u305b\u3093\u3002\uff09  NPS\u306e\u30b9\u30b3\u30a2\u304c\u5897\u52a0\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u6279\u5224\u8005\uff08Detractor\uff09\u304c\u6e1b\u308a\u3001\u9006\u306b\u63a8\u5968\u8005\uff08Promoter\uff09\u304c\u5897\u3048\u308b\u306e\u3067\u3001\u4f01\u696d\u306e\u696d\u7e3e\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u3068\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002    Adobe Acrobat\u753b\u9762\u30ad\u30e3\u30d7\u30c1\u30e3 \u7c73\u56fd\u4f01\u696d\u306eNPS\u7d71\u8a08    \u696d\u754c \u696d\u754c\u30ea\u30fc\u30c0\u30fc NPS \u696d\u754c\u5e73\u5747NPS   \u822a\u7a7a\u4f1a\u793e \u30b5\u30a6\u30b9\u30a6\u30a8\u30b9\u30c8\u822a\u7a7a\u3001\u30b8\u30a7\u30c3\u30c8\u30d6\u30eb\u30fc 60% 15%   \u81ea\u52d5\u8eca\u4fdd\u967a USAA 73% 35%   \u8a3c\u5238 \u30d0\u30f3\u30ac\u30fc\u30c9 56% 35%   \u30b1\u30fc\u30d6\u30eb\u30c6\u30ec\u30d3\u3001\u885b\u661f\u653e\u9001 \u30d9\u30e9\u30a4\u30be\u30f3 28% -3%   \u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fb\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2 Apple 72% 32%   \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 \u30b7\u30de\u30f3\u30c6\u30c3\u30af 44% 31%   \u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9 \u30a2\u30e1\u30ea\u30ab\u30f3\u30fb\u30a8\u30ad\u30b9\u30d7\u30ec\u30b9 41% 9%   \u767e\u8ca8\u5e97\u3001\u5378\u58f2\u3001\u5c02\u9580\u5e97 \u30b3\u30b9\u30c8\u30b3 77% 46%   \u98df\u6599\u96d1\u8ca8\u3001\u30b9\u30fc\u30d1\u30fc\u30de\u30fc\u30b1\u30c3\u30c8 \u30c8\u30ec\u30fc\u30c0\u30fc\u30fb\u30b8\u30e7\u30fc\u30ba 82% 49%   \u30aa\u30f3\u30e9\u30a4\u30f3\u691c\u7d22\u30fb\u60c5\u5831 Google\u3001Facebook 53% 43%   \u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0 Amazon.com 70% 47%   \u5065\u5eb7\u4fdd\u967a \u30ab\u30a4\u30b6\u30fc\u30fb\u30d1\u30fc\u30de\u30cd\u30f3\u30c8 28% -5%   \u751f\u547d\u4fdd\u967a \u30b9\u30c6\u30fc\u30c8\u30fb\u30d5\u30a1\u30fc\u30e0 19% 0%    \u5f15\u7528\uff1a  https:\/\/www.netpromoter.com\/know\/ \u63d0\u5531\u8005   \u63d0\u5531\u8005\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u306e\u30d5\u30a7\u30ed\u30fc\u3092\u52d9\u3081\u308b\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u6c0f\u3002  \u5f7c\u306f\u3001\u300cNPS\u306e\u554f\u984c\u70b9\u306f\u300190\uff05\u306e\u78ba\u7387\u3067\u9593\u9055\u3063\u305f\u4f7f\u308f\u308c\u65b9\u3092\u3057\u3066\u3044\u308b\u3053\u3068\u3060\u300d\u3068\u6307\u6458\u3059\u308b\u3002 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