{"id":17667,"date":"2019-12-27T07:02:58","date_gmt":"2019-12-26T22:02:58","guid":{"rendered":"https:\/\/uxdaystokyo.com\/articles\/?post_type=glossary&#038;p=17667"},"modified":"2025-07-09T23:46:58","modified_gmt":"2025-07-09T14:46:58","slug":"heart-metrics","status":"publish","type":"glossary","link":"https:\/\/uxdaystokyo.com\/articles\/glossary\/heart-metrics\/","title":{"rendered":"\u30cf\u30fc\u30c8\u30e1\u30c8\u30ea\u30af\u30b9"},"content":{"rendered":"<p>UX\u306e\u54c1\u8cea\u8a55\u4fa1\u306b\u95a2\u3057\u3066\u306e<a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/metrics\/\">\u30e1\u30c8\u30ea\u30af\u30b9<\/a>\u306e\u3072\u3068\u3064\u3002<br \/>\n<strong data-start=\"183\" data-end=\"201\">Happiness\uff08\u5e78\u798f\u5ea6\uff09<\/strong>\u3001<strong data-start=\"202\" data-end=\"221\">Engagement\uff08\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff09<\/strong>\u3001<strong data-start=\"222\" data-end=\"238\">Adoption\uff08\u63a1\u7528\uff09<\/strong>\u3001<strong data-start=\"239\" data-end=\"256\">Retention\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff09<\/strong>\u3001<strong data-start=\"257\" data-end=\"302\">Task Success\uff08\u30bf\u30b9\u30af\u9054\u6210\uff09\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305fHEART\u30e1\u30c8\u30ea\u30af\u30b9<\/strong>\u304c\u7528\u3044\u3089\u308c\u308b\u3002<\/p>\n<h3>\u63d0\u5531\u8005<\/h3>\n<p>Google\u306eUX\u8abf\u67fb\u30c1\u30fc\u30e0\u306b\u6240\u5c5e\u3057\u3066\u3044\u305f<ruby>Kerry Rodden<rt>\u30b1\u30ea\u30fc\u30fb\u30ed\u30c9\u30f3<\/rt><\/ruby>\u3001<ruby>Hilary Hutchindon<rt>\u30d2\u30e9\u30ea\u30fc\u30fb\u30cf\u30c3\u30c1\u30f3\u30c9\u30f3<\/rt><\/ruby>\u3001 <ruby>Xin Fu<rt>\u30b8\u30f3\u30fb\u30d5\u30fc<\/rt><\/ruby>\u304c2010\u5e74\u306b<a href=\"https:\/\/sigchi.org\/conferences\/\">SIGCHI\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9<\/a>\uff08\u203b\uff09\u3067\u767a\u8868\u3057\u305f\u3002<\/p>\n<p>\u203bHuman-Computer Interaction\uff08HCI\uff09\u7814\u7a76\u306b\u304a\u3051\u308b\u6700\u91cd\u8981\u56fd\u969b\u4f1a\u8b70<\/p>\n<div id=\"attachment_17673\" style=\"width: 693px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-17673\" class=\"wp-image-17673 size-full\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/pic.png\" alt=\"GoogleUX\u8abf\u67fb\u30c1\u30fc\u30e0\" width=\"683\" height=\"270\" srcset=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/pic.png 683w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/pic-300x119.png 300w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><p id=\"caption-attachment-17673\" class=\"wp-caption-text\">GoogleUX\u8abf\u67fb\u30c1\u30fc\u30e0\uff1a\u30b1\u30ea\u30fc\u30fb\u30ed\u30c9\u30f3\u6c0f\u3001\u30d2\u30e9\u30ea\u30fc\u30fb\u30cf\u30c3\u30c1\u30f3\u30c9\u30f3\u6c0f\u3001\u30b8\u30f3\u30fb\u30d5\u30fc\u6c0f<br \/>\u5199\u771f\uff1a\u5f15\u7528\u5143\uff1a<a href=\"https:\/\/www.slideshare.net\/PriyaSaraswat1\/measuring-ux-on-large-scale\" target=\"_blank\" rel=\"noopener noreferrer\">Measuring UX on large scale<\/a><\/p><\/div>\n<h2>\u5b9a\u91cf\u30c7\u30fc\u30bf\uff08PULSE\u30e1\u30c8\u30ea\u30af\u30b9\uff09\u3067\u53d6\u5f97\u3067\u304d\u306a\u3044\u201d\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u201d\u304c\u8a08\u6e2c\u3067\u304d\u308b<\/h2>\n<p>\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u969b\u306f\u3001\u30da\u30fc\u30b8\u30d3\u30e5\u30fc\u3084\u6ede\u5728\u6642\u9593\u3001\u5f85\u6a5f\u6642\u9593\u3068\u3044\u3063\u305f\u30d3\u30b8\u30cd\u30b9\u3084\u6280\u8853\u306b\u5373\u3057\u305f\u5b9a\u91cf\u30c7\u30fc\u30bf\u3092\u4f7f\u3046\u3053\u3068\u304c\u591a\u3044\u3002<br \/>\n\u3082\u3061\u308d\u3093\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u91cd\u8981\u3067\u3042\u308b\u3002\u4f8b\u3048\u3070\u3001\u5f85\u3061\u6642\u9593\u304c\u9577\u3059\u304e\u308b\u30b5\u30a4\u30c8\u3092\u30e6\u30fc\u30b6\u30fc\u304c\u559c\u3093\u3067\u4f7f\u3046\u3053\u3068\u306f\u306a\u3044\u3002<\/p>\n<p data-start=\"569\" data-end=\"648\">\u4e00\u822c\u7684\u306b\u3001\u30da\u30fc\u30b8\u30d3\u30e5\u30fc\u3001\u6ede\u5728\u6642\u9593\u3001\u5fdc\u7b54\u6642\u9593\u3068\u3044\u3063\u305f\u5b9a\u91cf\u30c7\u30fc\u30bf\u3092\u7528\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001<ruby>PULSE<rt>\u30d1\u30eb\u30b9<\/rt><\/ruby>\u30e1\u30c8\u30ea\u30af\u30b9\u3068\u547c\u3076\u3002<\/p>\n<ul>\n<li data-start=\"652\" data-end=\"676\"><strong data-start=\"652\" data-end=\"674\">Page views\uff08\u30da\u30fc\u30b8\u30d3\u30e5\u30fc\uff09<\/strong><\/li>\n<li data-start=\"652\" data-end=\"676\"><strong data-start=\"679\" data-end=\"695\">Uptime\uff08\u6ede\u5728\u6642\u9593\uff09<\/strong><\/li>\n<li data-start=\"700\" data-end=\"719\"><strong data-start=\"700\" data-end=\"717\">Latency\uff08\u5f85\u6a5f\u6642\u9593\uff09<\/strong><\/li>\n<li data-start=\"722\" data-end=\"763\"><strong data-start=\"722\" data-end=\"761\">Seven-day active users\uff08\u9031\u6b21\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\uff09<\/strong><\/li>\n<li data-start=\"766\" data-end=\"782\"><strong data-start=\"766\" data-end=\"782\">Earnings\uff08\u53ce\u76ca\uff09<\/strong><\/li>\n<\/ul>\n<p data-start=\"784\" data-end=\"821\">PULSE\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u91cd\u8981\u306a\u6307\u6a19\u3067\u306f\u3042\u308b\u304c\u3001\u4ee5\u4e0b\u306e2\u70b9\u306b\u304a\u3044\u3066\u9650\u754c\u304c\u3042\u308b\u3002<\/p>\n<ol>\n<li data-start=\"826\" data-end=\"850\">\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u8cea\u3092\u6b63\u78ba\u306b\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044<\/li>\n<li data-start=\"854\" data-end=\"876\">\u30d3\u30b8\u30cd\u30b9\u6539\u5584\u306b\u7d50\u3073\u3064\u304f\u6e2c\u5b9a\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u306b\u304f\u3044<\/li>\n<\/ol>\n<p data-start=\"878\" data-end=\"973\">\u4f8b\u3048\u3070\u3001\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u6570\u304c\u591a\u304f\u3066\u3082\u300c\u3084\u3080\u3092\u5f97\u305a\u4f7f\u3063\u3066\u3044\u308b\u300d\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u307e\u305f\u3001\u6ede\u5728\u6642\u9593\u304c\u9577\u304f\u3066\u3082\u300c\u76ee\u7684\u306e\u60c5\u5831\u304c\u898b\u3064\u304b\u3089\u305a\u8ff7\u3063\u3066\u3044\u308b\u300d\u304b\u3082\u3057\u308c\u305a\u3001\u6570\u5024\u306e\u307f\u3067\u306f\u4f53\u9a13\u306e\u826f\u3057\u60aa\u3057\u3092\u5224\u65ad\u3067\u304d\u306a\u3044\u3002<\/p>\n<h2>HEART\u30e1\u30c8\u30ea\u30af\u30b9\u306e5\u3064\u306e\u30ab\u30c6\u30b4\u30ea<\/h2>\n<p>HEART\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u5b9a\u91cf\u30fb\u5b9a\u6027\u30c7\u30fc\u30bf\u306e\u4e21\u9762\u304b\u3089\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u8cea\u3092\u6e2c\u5b9a\u3059\u308b\u67a0\u7d44\u307f\u3067\u3042\u308a\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u5168\u4f53\u3001\u307e\u305f\u306f\u7279\u5b9a\u306e\u6a5f\u80fd\u306b\u9069\u7528\u53ef\u80fd\u3067\u3042\u308b\u3002<\/p>\n<h3 data-start=\"1074\" data-end=\"1096\">1. Happiness\uff08\u5e78\u798f\u5ea6\uff09<\/h3>\n<p data-start=\"1097\" data-end=\"1148\">\u30e6\u30fc\u30b6\u30fc\u306e\u4e3b\u89b3\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u793a\u3059\u6307\u6a19\u3002\u4f8b\uff1a\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u5ea6\u8abf\u67fb\u3001NPS\u3001\u8996\u899a\u7684\u9b45\u529b\u3001\u4f7f\u3044\u3084\u3059\u3055\u306e\u8a55\u4fa1\u306a\u3069\u3002<\/p>\n<h3 data-start=\"1150\" data-end=\"1173\">2. Engagement\uff08\u95a2\u4e0e\u5ea6\uff09<\/h3>\n<p data-start=\"1174\" data-end=\"1263\">\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u95a2\u4e0e\u306e\u6df1\u3055\u3092\u793a\u3059\u3002\u4f8b\uff1a\u30bb\u30c3\u30b7\u30e7\u30f3\u6570\u3001\u6295\u7a3f\u6570\u3001\u30b3\u30e1\u30f3\u30c8\u6570\u306a\u3069\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3002<br data-start=\"1219\" data-end=\"1222\" \/>\u306a\u304a\u3001\u7dcf\u6570\u3067\u306f\u306a\u304f\u3001<strong data-start=\"1232\" data-end=\"1249\">\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u306e\u5e73\u5747\u5024<\/strong>\u3067\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u308b\u3002<\/p>\n<h3 data-start=\"1265\" data-end=\"1285\">3. Adoption\uff08\u63a1\u7528\uff09<\/h3>\n<p data-start=\"1286\" data-end=\"1327\">\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u3084\u65b0\u6a5f\u80fd\u306e\u5229\u7528\u72b6\u6cc1\u3092\u6e2c\u5b9a\u3059\u308b\u3002\u4f8b\uff1a\u65b0\u898f\u767b\u9332\u6570\u3001\u521d\u56de\u8cfc\u5165\u3001\u521d\u56de\u5229\u7528\u306a\u3069\u3002<\/p>\n<h3 data-start=\"1329\" data-end=\"1350\">4. Retention\uff08\u7d99\u7d9a\uff09<\/h3>\n<p data-start=\"1351\" data-end=\"1426\">\u4e00\u5b9a\u671f\u9593\u5f8c\u306e\u518d\u5229\u7528\u7387\u3092\u793a\u3059\u3002\u4f8b\uff1a\u7d99\u7d9a\u5229\u7528\u3001\u5b9a\u671f\u8cfc\u8aad\u306e\u66f4\u65b0\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306a\u3069\u3002<br data-start=\"1389\" data-end=\"1392\" \/>\u300cChurn rate\uff08\u96e2\u8131\u7387\uff09\u300d\u3082\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306e\u6307\u6a19\u306e\u4e00\u3064\u3067\u3042\u308b\u3002<\/p>\n<h3 data-start=\"1428\" data-end=\"1455\">5. Task Success\uff08\u30bf\u30b9\u30af\u6210\u529f\uff09<\/h3>\n<p data-start=\"1456\" data-end=\"1522\">\u30e6\u30fc\u30b6\u30fc\u304c\u76ee\u7684\u3092\u3069\u308c\u3060\u3051\u30b9\u30e0\u30fc\u30ba\u306b\u9054\u6210\u3067\u304d\u305f\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3002\u4f8b\uff1a\u5b8c\u4e86\u7387\u3001\u6240\u8981\u6642\u9593\u3001\u30a8\u30e9\u30fc\u7387\u306a\u3069\u3002\u4e3b\u306b\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8\u3067\u6e2c\u5b9a\u3055\u308c\u308b\u3002<\/p>\n<h2 data-start=\"1529\" data-end=\"1559\">\u300c\u76ee\u6a19\u30fb\u30b7\u30b0\u30ca\u30eb\u30fb\u6307\u6a19\u300d\u3067\u8a55\u4fa1\u3059\u308b<\/h2>\n<p data-start=\"1560\" data-end=\"1636\">HEART\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u5177\u4f53\u7684\u306a\u6570\u5024\u306b\u843d\u3068\u3057\u8fbc\u3080\u305f\u3081\u306b\u3001Google\u306f\u300c<strong>\u76ee\u6a19\u30fb\u30b7\u30b0\u30ca\u30eb\u30fb\u6307\u6a19<\/strong>\uff1a<strong data-start=\"1595\" data-end=\"1620\">GOALS-SIGNALS-METRICS<\/strong>\u300d\u3068\u3044\u3046\u30d7\u30ed\u30bb\u30b9\u3092\u63d0\u5531\u3057\u3066\u3044\u308b\u3002<\/p>\n<h3 data-start=\"1638\" data-end=\"1655\">1. Goals\uff08\u76ee\u6a19\uff09<\/h3>\n<p data-start=\"1656\" data-end=\"1740\">\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306b\u5bfe\u3057\u3066\u3001\u5b9f\u73fe\u3057\u305f\u3044\u76ee\u6a19\u3092\u5b9a\u7fa9\u3059\u308b\u3002\u76ee\u6a19\u306f\u3001HEART\u306e\u5404\u30ab\u30c6\u30b4\u30ea\u3068\u7d10\u3065\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002<br data-start=\"1710\" data-end=\"1713\" \/>\u4f8b\uff1a\u300c\u30e6\u30fc\u30b6\u30fc\u304c\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u7a4d\u6975\u7684\u306b\u697d\u3057\u3080\u3088\u3046\u306b\u306a\u308b\u300d<\/p>\n<h3 data-start=\"1742\" data-end=\"1763\">2. Signals\uff08\u30b7\u30b0\u30ca\u30eb\uff09<\/h3>\n<p data-start=\"1764\" data-end=\"1840\">\u76ee\u6a19\u304c\u9054\u6210\u3055\u308c\u305f\u304b\u3069\u3046\u304b\u3092\u793a\u3059\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u3084\u614b\u5ea6\u3092\u7279\u5b9a\u3059\u308b\u3002<br data-start=\"1794\" data-end=\"1797\" \/>\u4f8b\uff1a\u300c\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u304c\u9577\u3044\u300d\u300c\u95b2\u89a7\u30b3\u30f3\u30c6\u30f3\u30c4\u6570\u304c\u591a\u3044\u300d\u300c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30ea\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u6570\u300d<\/p>\n<h3 data-start=\"1842\" data-end=\"1861\">3. Metrics\uff08\u6307\u6a19\uff09<\/h3>\n<p data-start=\"1862\" data-end=\"1917\">\u30b7\u30b0\u30ca\u30eb\u3092\u6e2c\u5b9a\u53ef\u80fd\u306a\u5f62\u306b\u843d\u3068\u3057\u8fbc\u3080\u3002<br data-start=\"1880\" data-end=\"1883\" \/>\u4f8b\uff1a\u300c1\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u306e\u5e73\u5747\u8996\u8074\u6642\u9593\u300d\u300c1\u65e5\u306e\u5e73\u5747\u30b3\u30f3\u30c6\u30f3\u30c4\u95b2\u89a7\u6570\u300d<\/p>\n<h2>GOALS-SIGNALS-METRICS\u306e\u30d7\u30ed\u30bb\u30b9<\/h2>\n<h3>1. \u30b4\u30fc\u30eb(Goals)\uff1a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/h3>\n<p>\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306b\u5bfe\u3057\u3066\u3001\u5b9f\u73fe\u3057\u305f\u3044\u76ee\u6a19\u3092\u5b9a\u7fa9\u3059\u308b\u3002\u76ee\u6a19\u306f\u3001HEART\u306e\u5404\u30ab\u30c6\u30b4\u30ea\u3068\u7d10\u3065\u3051\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002<br data-start=\"1710\" data-end=\"1713\" \/>\u4f8b\uff1a\u300c\u30e6\u30fc\u30b6\u30fc\u304c\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u7a4d\u6975\u7684\u306b\u697d\u3057\u3080\u3088\u3046\u306b\u306a\u308b\u300d<\/p>\n<h3>2.\u30b7\u30b0\u30ca\u30eb(Signals)\uff1a\u76ee\u6a19\u9054\u6210\u3092\u5224\u5b9a\u3059\u308b\u30b7\u30b0\u30ca\u30eb\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n<p>\u76ee\u6a19\u304c\u9054\u6210\u3055\u308c\u305f\u304b\u3069\u3046\u304b\u3092\u793a\u3059\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u3084\u614b\u5ea6\u3092\u7279\u5b9a\u3059\u308b\u3002<br data-start=\"1794\" data-end=\"1797\" \/>\u4f8b\uff1a\u300c\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u304c\u9577\u3044\u300d\u300c\u95b2\u89a7\u30b3\u30f3\u30c6\u30f3\u30c4\u6570\u304c\u591a\u3044\u300d\u300c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30ea\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u6570\u300d<\/p>\n<h3>3.\u30e1\u30c8\u30ea\u30af\u30b9(Metrix)\uff1a\u30b7\u30b0\u30ca\u30eb\u3092\u6e2c\u5b9a\u3059\u308b<\/h3>\n<p>\u30b7\u30b0\u30ca\u30eb\u3092\u6e2c\u5b9a\u53ef\u80fd\u306a\u5f62\u306b\u843d\u3068\u3057\u8fbc\u3080\u3002<br data-start=\"1880\" data-end=\"1883\" \/>\u4f8b\uff1a\u300c1\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u306e\u5e73\u5747\u8996\u8074\u6642\u9593\u300d\u300c1\u65e5\u306e\u5e73\u5747\u30b3\u30f3\u30c6\u30f3\u30c4\u95b2\u89a7\u6570\u300d<\/p>\n<div id=\"attachment_17670\" style=\"width: 1034px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-17670\" class=\"wp-image-17670 size-large\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/goal-signal-metrics-1024x774.png\" alt=\"GOALS-SIGNALS-METRICS\" width=\"1024\" height=\"774\" srcset=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/goal-signal-metrics-1024x774.png 1024w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/goal-signal-metrics-300x227.png 300w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/goal-signal-metrics-768x580.png 768w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/goal-signal-metrics.png 1210w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-17670\" class=\"wp-caption-text\">\u5f15\u7528\u5143\uff1a<a href=\"https:\/\/clevertap.com\/blog\/google-heart-framework\/\">How to Choose the Right UX Metrics for Your Product Created by Telepathy in collaboration with Google Ventures<\/a><\/p><\/div>\n<h2 data-start=\"1924\" data-end=\"1962\">HEART\u30e1\u30c8\u30ea\u30af\u30b9\u3068\u300c\u76ee\u6a19\u30fb\u30b7\u30b0\u30ca\u30eb\u30fb\u6307\u6a19\u300d\u306e\u9069\u7528\u4f8b<\/h2>\n<div class=\"_tableContainer_16hzy_1\">\n<div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1964\" data-end=\"2416\">\n<thead data-start=\"1964\" data-end=\"2019\">\n<tr data-start=\"1964\" data-end=\"2019\">\n<th data-start=\"1964\" data-end=\"1976\" data-col-size=\"sm\">HEART\u30ab\u30c6\u30b4\u30ea<\/th>\n<th data-start=\"1976\" data-end=\"1988\" data-col-size=\"sm\">Goals\uff08\u76ee\u6a19\uff09<\/th>\n<th data-start=\"1988\" data-end=\"2004\" data-col-size=\"sm\">Signals\uff08\u30b7\u30b0\u30ca\u30eb\uff09<\/th>\n<th data-start=\"2004\" data-end=\"2019\" data-col-size=\"sm\">Metrics\uff08\u6307\u6a19\uff09<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"2097\" data-end=\"2416\">\n<tr data-start=\"2097\" data-end=\"2162\">\n<td data-start=\"2097\" data-end=\"2113\" data-col-size=\"sm\">Happiness<\/td>\n<td data-col-size=\"sm\" data-start=\"2113\" data-end=\"2129\">\u4f7f\u3044\u3084\u3059\u3055\u3084\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b<\/td>\n<td data-col-size=\"sm\" data-start=\"2129\" data-end=\"2144\">\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u3001\u30ec\u30d3\u30e5\u30fc<\/td>\n<td data-col-size=\"sm\" data-start=\"2144\" data-end=\"2162\">NPS\u3001\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3001\u661f\u8a55\u4fa1<\/td>\n<\/tr>\n<tr data-start=\"2163\" data-end=\"2229\">\n<td data-start=\"2163\" data-end=\"2179\" data-col-size=\"sm\">Engagement<\/td>\n<td data-col-size=\"sm\" data-start=\"2179\" data-end=\"2196\">\u30b3\u30f3\u30c6\u30f3\u30c4\u3078\u306e\u95a2\u4e0e\u3092\u4fc3\u9032\u3059\u308b<\/td>\n<td data-col-size=\"sm\" data-start=\"2196\" data-end=\"2210\">\u9577\u6642\u9593\u5229\u7528\u3001\u983b\u7e41\u306a\u5229\u7528<\/td>\n<td data-col-size=\"sm\" data-start=\"2210\" data-end=\"2229\">\u30bb\u30c3\u30b7\u30e7\u30f3\u9577\u3001\u4f7f\u7528\u983b\u5ea6\u3001\u6295\u7a3f\u6570<\/td>\n<\/tr>\n<tr data-start=\"2230\" data-end=\"2298\">\n<td data-start=\"2230\" data-end=\"2246\" data-col-size=\"sm\">Adoption<\/td>\n<td data-col-size=\"sm\" data-start=\"2246\" data-end=\"2265\">\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u3084\u6a5f\u80fd\u5c0e\u5165\u3092\u4fc3\u9032\u3059\u308b<\/td>\n<td data-col-size=\"sm\" data-start=\"2265\" data-end=\"2280\">\u30a2\u30d7\u30eaDL\u3001\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7<\/td>\n<td data-col-size=\"sm\" data-start=\"2280\" data-end=\"2298\">DL\u7387\u3001\u767b\u9332\u7387\u3001\u65b0\u6a5f\u80fd\u5229\u7528\u7387<\/td>\n<\/tr>\n<tr data-start=\"2299\" data-end=\"2353\">\n<td data-start=\"2299\" data-end=\"2315\" data-col-size=\"sm\">Retention<\/td>\n<td data-col-size=\"sm\" data-start=\"2315\" data-end=\"2325\">\u7d99\u7d9a\u5229\u7528\u3092\u4fc3\u3059<\/td>\n<td data-col-size=\"sm\" data-start=\"2325\" data-end=\"2337\">\u66f4\u65b0\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165<\/td>\n<td data-col-size=\"sm\" data-start=\"2337\" data-end=\"2353\">\u7d99\u7d9a\u7387\u3001\u89e3\u7d04\u7387\u3001\u8cfc\u5165\u983b\u5ea6<\/td>\n<\/tr>\n<tr data-start=\"2354\" data-end=\"2416\">\n<td data-start=\"2354\" data-end=\"2370\" data-col-size=\"sm\">Task Success<\/td>\n<td data-col-size=\"sm\" data-start=\"2370\" data-end=\"2384\">\u30bf\u30b9\u30af\u9054\u6210\u3092\u52b9\u7387\u5316\u3059\u308b<\/td>\n<td data-col-size=\"sm\" data-start=\"2384\" data-end=\"2399\">\u30a8\u30e9\u30fc\u306a\u3057\u3067\u5b8c\u4e86\u3067\u304d\u308b\u304b<\/td>\n<td data-col-size=\"sm\" data-start=\"2399\" data-end=\"2416\">\u5b8c\u4e86\u7387\u3001\u30a8\u30e9\u30fc\u7387\u3001\u6240\u8981\u6642\u9593<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sticky end-(--thread-content-margin) h-0 self-end select-none\">\n<div class=\"absolute end-0 flex items-end\">\n<p>\uff08\u5f15\u7528\uff1a<a href=\"https:\/\/clevertap.com\/blog\/google-heart-framework\/\">How to Use the Google HEART Framework to Measure and Improve Your App\u2019s UX<\/a>\uff09<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p data-start=\"2418\" data-end=\"2473\">\u203b\u3059\u3079\u3066\u306e\u30ab\u30c6\u30b4\u30ea\u3092\u9069\u7528\u3059\u308b\u5fc5\u8981\u306f\u306a\u3044\u3002\u30b5\u30fc\u30d3\u30b9\u3084\u30c1\u30fc\u30e0\u306e\u76ee\u7684\u306b\u5fdc\u3058\u3066\u30011\u301c2\u30ab\u30c6\u30b4\u30ea\u306b\u7d5e\u308b\u306e\u304c\u73fe\u5b9f\u7684\u3067\u3042\u308b\u3002<\/p>\n<h3 data-start=\"2418\" data-end=\"2473\">\u63d0\u5531\u8005\u304b\u3089\u306e\u6ce8\u610f<\/h3>\n<p>\u30b1\u30ea\u30fc\u30fb\u30ed\u30c9\u30f3\u6c0f\u304c\u8ff0\u3079\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u5168\u3066\u306e\u6307\u6a19\u3092\u4f7f\u3046\u306e\u3067\u306f\u306a\u304f\u30c1\u30fc\u30e0\u306e\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u6700\u9069\u306a\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/p>\n<blockquote><p>HEART\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u4f7f\u3046\u3060\u3051\u3067\u3059\u3079\u3066\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u6210\u529f\u306b\u5c0e\u304f\u9b54\u6cd5\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30c1\u30fc\u30e0\u306b\u3088\u3063\u3066\u6700\u3082\u6709\u52b9\u306a\u6307\u6a19\u306f\u7570\u306a\u308b\u306e\u3067\u3059\u3002<\/p><\/blockquote>\n<p>\uff08\u7ffb\u8a33\u5f15\u7528\u5143\uff1a<a href=\"https:\/\/library.gv.com\/how-to-choose-the-right-ux-metrics-for-your-product-5f46359ab5be\" target=\"_blank\" rel=\"noopener noreferrer\">How to choose the right UX metrics for your product<\/a>\uff09<\/p>\n<h2>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u53c2\u8003\u8cc7\u6599<\/h2>\n<p>\u4ee5\u4e0b\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001HEART\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u5c0e\u5165\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308b\u3002\u305f\u3060\u3057\u3001\u5fc5\u305a\u3057\u3082\u3059\u3079\u3066\u3092\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u306f\u306a\u3044\u3002<\/p>\n<div id=\"attachment_17672\" style=\"width: 710px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-17672\" class=\"wp-image-17672 size-large\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/HeartFramework-1024x791.png\" alt=\"HeartFramework\" width=\"700\" height=\"541\" srcset=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/HeartFramework-1024x791.png 1024w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/HeartFramework-300x232.png 300w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/HeartFramework-768x593.png 768w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/HeartFramework-1536x1187.png 1536w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2019\/12\/HeartFramework.png 1650w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><p id=\"caption-attachment-17672\" class=\"wp-caption-text\">HEART\u30e1\u30c8\u30ea\u30af\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5f15\u7528\uff1a<a href=\"https:\/\/s3.amazonaws.com\/dtelepathy-media\/pdf\/HeartFramework.pdf\">Heart metrix framework<\/a><\/p><\/div>\n<h3>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h3>\n<ul>\n<li><a href=\"https:\/\/uxls.org\/methods\/heart\/heart_framework.pptx\" target=\"_blank\" rel=\"noopener\">HEART\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08PowerPoint\uff09<\/a><\/li>\n<li><a href=\"https:\/\/uxls.org\/methods\/heart\/heart_workbook.xlsx\" target=\"_blank\" rel=\"noopener\">HEART\u30ef\u30fc\u30af\u30d6\u30c3\u30af\uff08Excel\uff09<\/a><\/li>\n<li><a href=\"https:\/\/s3.amazonaws.com\/dtelepathy-media\/pdf\/HeartFramework.pdf\" target=\"_blank\" rel=\"noopener\">\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30afPDF\u30ac\u30a4\u30c9<\/a><\/li>\n<\/ul>\n<h2>\u95a2\u9023\u8a18\u4e8b<\/h2>\n<ul>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/uxdt2019-katerutter\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u6210\u9577\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u8a2d\u8a08\u3092\u5b66\u307c\u3046<\/a><\/li>\n<\/ul>\n<h1>\u95a2\u9023\u7528\u8a9e\u3068\u53c2\u8003\u60c5\u5831<\/h1>\n<ul>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30e1\u30c8\u30ea\u30af\u30b9<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d0\u30cb\u30c6\u30a3\u30e1\u30c8\u30ea\u30af\u30b9<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/actionable-metrics\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a2\u30af\u30b7\u30e7\u30ca\u30d6\u30eb\u30e1\u30c8\u30ea\u30af\u30b9<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/aarrr\/\" target=\"_blank\" rel=\"noopener noreferrer\">AARRR<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/castle-framework\/\">CASTLE\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/10-usability-heuristics-for-user-interface-design\/\">\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u306e10\u539f\u5247<\/a><\/li>\n<\/ul>\n<h2>\u53c2\u8003\u30b5\u30a4\u30c8<\/h2>\n<ul>\n<li><a href=\"https:\/\/ai.google\/research\/pubs\/pub36299.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications<\/a><\/li>\n<li><a href=\"https:\/\/library.gv.com\/how-to-choose-the-right-ux-metrics-for-your-product-5f46359ab5be\" target=\"_blank\" rel=\"noopener noreferrer\">How to choose the right UX metrics for your product<\/a><\/li>\n<li><a href=\"https:\/\/www.dtelepathy.com\/ux-metrics\/#intro\" target=\"_blank\" rel=\"noopener noreferrer\">How to Choose the Right UX Metrics for Your Product Created by Telepathy in collaboration with Google Ventures<\/a><\/li>\n<li><a href=\"https:\/\/www.slideshare.net\/PriyaSaraswat1\/measuring-ux-on-large-scale\" target=\"_blank\" rel=\"noopener noreferrer\">Measuring UX on large scale<\/a><\/li>\n<li><a href=\"https:\/\/www.interaction-design.org\/literature\/article\/google-s-heart-framework-for-measuring-ux\" target=\"_blank\" rel=\"noopener noreferrer\">Google\u2019s HEART Framework for Measuring UX<\/a><\/li>\n<li><a href=\"https:\/\/www.seleqt.net\/design\/how-to-effectively-measure-ux-with-google-heart-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google\u306eHEART\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u4f7f\u3063\u3066\u3001UX\u3092\u52b9\u679c\u7684\u306b\u5206\u6790\uff01\u3010\u305d\u306e\u4f7f\u3044\u65b9\u3068\u306f\u3011<\/a><\/li>\n<li><a href=\"https:\/\/growthhackjournal.com\/ux-google-heartframework\/\" target=\"_blank\" rel=\"noopener noreferrer\">UX\u6539\u5584\u3067Google\u304c\u6d3b\u7528\u3059\u308b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f\uff1f<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u5b9a\u91cf\u30c7\u30fc\u30bf\u3068\u5b9a\u6027\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u305f5\u3064\u306e\u89b3\u70b9\u3067\u5b9a\u3081\u305fUX\u306e\u6307\u6a19<\/p>\n","protected":false},"author":12,"featured_media":33106,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"English":"HEART 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