{"id":21300,"date":"2020-06-22T13:36:26","date_gmt":"2020-06-22T04:36:26","guid":{"rendered":"https:\/\/uxdaystokyo.com\/articles\/?post_type=glossary&#038;p=21300"},"modified":"2020-06-22T13:40:14","modified_gmt":"2020-06-22T04:40:14","slug":"critical-incident-technique","status":"publish","type":"glossary","link":"https:\/\/uxdaystokyo.com\/articles\/glossary\/critical-incident-technique\/","title":{"rendered":"\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5"},"content":{"rendered":"<p>\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u30fb\u4e0d\u6e80\u8db3\u3092\u6c7a\u5b9a\u3065\u3051\u308b\u91cd\u8981\u306a\u51fa\u6765\u4e8b\uff08Critical Incident \u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\uff09\u306b\u3064\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u306b\u8cea\u554f\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3084\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u5b9a\u6027\u7684\u306a\u8abf\u67fb\u65b9\u6cd5\u3067\u3042\u308b\u3002<br \/>\n\u91cd\u5927\u306a\u51fa\u6765\u4e8b\u3092\u5b9f\u969b\u306b\u7d4c\u9a13\u3057\u305f\u4eba\u306b\u30d2\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u305f\u3081\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3092\u8c4a\u5bcc\u306b\u624b\u306b\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n<p><ruby>John C Flanagan<rt>\u30b8\u30e7\u30f3\u30fbC\u30fb\u30d5\u30e9\u30ca\u30ac\u30f3<\/rt><\/ruby>\u304c1954\u5e74\u306b\u767a\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308b\u3002<br \/>\n\u30d5\u30e9\u30ca\u30ac\u30f3\u306f\u7b2c\u4e8c\u6b21\u4e16\u754c\u5927\u6226\u4e2d\u306b\u9678\u8ecd\u306b\u304a\u3044\u3066\u822a\u7a7a\u5fc3\u7406\u306b\u95a2\u3059\u308b\u8abf\u67fb\u3092\u304a\u3053\u306a\u3044\u3001\u305d\u308c\u304c\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5\u306e\u5143\u306b\u306a\u3063\u305f\u3002<\/p>\n<div id=\"attachment_21304\" style=\"width: 128px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-21304\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2020\/06\/John_C_Flanagan_A1.png\" alt=\"\u30b8\u30e7\u30f3\u30fbC\u30fb\u30d5\u30e9\u30ca\u30ac\u30f3\" width=\"128\" height=\"231\" class=\"alignnone size-full wp-image-21304\" \/><p id=\"caption-attachment-21304\" class=\"wp-caption-text\">\u30b8\u30e7\u30f3\u30fbC\u30fb\u30d5\u30e9\u30ca\u30ac\u30f3 <br \/>\u5f15\u7528\uff1a<a href=\"https:\/\/www.psychometricsociety.org\/content\/john-c-flanagan\" target=\"_blank\" rel=\"noopener noreferrer\">Psychometric Society<\/a><\/p><\/div>\n<p>\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5\u306f\u6e80\u8db3\u30fb\u4e0d\u6e80\u8db3\u306b\u76f4\u63a5\u7684\u306b\u3064\u306a\u304c\u308b\u5834\u9762\u3092\u8abf\u67fb\u3067\u304d\u308b\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u30fb\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u306b\u304a\u3044\u3066\u6709\u52b9\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n<h2>\u8abf\u67fb\u5b9f\u65bd\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p>\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5\u306b\u3088\u308b\u8abf\u67fb\u306f\u30015\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u5b9f\u65bd\u3055\u308c\u308b\u3002<br \/>\n\uff11\uff0e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b<br \/>\n\uff12\uff0e\u8a08\u753b\u3092\u7acb\u3066\u308b<br \/>\n\uff13\uff0e\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u308b<br \/>\n\uff14\uff0e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b<br \/>\n\uff15\uff0e\u8abf\u67fb\u7d50\u679c\u3092\u89e3\u91c8\u3057\u5171\u6709\u3059\u308b<\/p>\n<h3>\uff11\uff0e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n<p>\u8abf\u67fb\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3059\u308b\u3002<br \/>\n\u3053\u306e\u6bb5\u968e\u3067\u8abf\u67fb\u5185\u5bb9\u306b\u8a73\u3057\u3044\u5c02\u9580\u5bb6\u306b\u53c2\u52a0\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3082\u6709\u7528\u3067\u3042\u308b\u3002<\/p>\n<h3>\uff12\uff0e\u8a08\u753b\u3092\u7acb\u3066\u308b<\/h3>\n<p>\u8abf\u67fb\u3092\u901a\u3058\u3066\u8a55\u4fa1\u3059\u308b\u3079\u304d\u91cd\u8981\u306a\u51fa\u6765\u4e8b\uff08\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\uff09\u3092\u5b9a\u7fa9\u3059\u308b\u3002<br \/>\n\u8ab0\u3092\u88ab\u9a13\u8005\u3068\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u96c6\u3081\u308b\u304b\u3082\u6c7a\u5b9a\u3059\u308b\u3002<br \/>\n\u5fc5\u8981\u306a\u8cea\u554f\u3082\u8003\u3048\u308b\u3002<\/p>\n<h3>\uff13\uff0e\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u308b<\/h3>\n<p>\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u901a\u3058\u3066\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3002<br \/>\n\u65b0\u3057\u3044\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u304c\u51fa\u3066\u3053\u306a\u304f\u306a\u308b\u307e\u3067\u3001\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3092\u7d9a\u3051\u308b\u3002<br \/>\n\u9332\u753b\u30fb\u9332\u97f3\u306b\u6b8b\u3089\u306a\u3044\u88ab\u9a13\u8005\u306e\u96f0\u56f2\u6c17\u306a\u3069\u91cd\u8981\u306a\u90e8\u5206\u306f\u30e1\u30e2\u306b\u3068\u3063\u3066\u304a\u304f\u3002<br \/>\n\u305f\u3060\u3057\u3042\u304f\u307e\u3067\u30e6\u30fc\u30b6\u30fc\u81ea\u8eab\u306e\u7d4c\u9a13\u3084\u611f\u60c5\u306b\u57fa\u3065\u304f\u3082\u306e\u306b\u306a\u308b\u305f\u3081\u3001\u30d0\u30a4\u30a2\u30b9\u304c\u304b\u304b\u3063\u3066\u3044\u305f\u308a\u3001\u6b63\u78ba\u6027\u306b\u6b20\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n<h3>\uff14\uff0e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b<\/h3>\n<p>\u9332\u753b\u30fb\u9332\u97f3\u3057\u305f\u3082\u306e\u3092\u8a18\u61b6\u304c\u65b0\u3057\u3044\u3046\u3061\u306b\u898b\u76f4\u3057\u3001\u96c6\u3081\u305f\u30c7\u30fc\u30bf\u304b\u3089\u91cd\u8981\u306a\u90e8\u5206\u3092\u6d17\u3044\u51fa\u3059\u3002<br \/>\n\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u4e00\u89a7\u306b\u307e\u3068\u3081\u308b\u3002<\/p>\n<h3>\uff15\uff0e\u8abf\u67fb\u7d50\u679c\u3092\u89e3\u91c8\u3057\u5171\u6709\u3059\u308b<\/h3>\n<p>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u30ab\u30c6\u30b4\u30e9\u30a4\u30ba\u3057\u5206\u6790\u3059\u308b\u3002<br \/>\n\u6700\u5f8c\u306b\u30c6\u30ad\u30b9\u30c8\u30fb\u30b0\u30e9\u30d5\u30fb\u30c6\u30fc\u30d6\u30eb\u306a\u3069\u3092\u4f7f\u3063\u3066\u30c7\u30fc\u30bf\u3084\u5206\u6790\u7d50\u679c\u3092\u5171\u6709\u3059\u308b\u3002<\/p>\n<h2>\u8abf\u67fb\u5f8c\u306b\u5bfe\u5fdc\u7b56\u3092\u51fa\u3059<\/h2>\n<p>\u8abf\u67fb\u3092\u7d4c\u305f\u5f8c\u306b\u4ee5\u4e0b\u306e\u89b3\u70b9\u3092\u8e0f\u307e\u3048\u3066\u3001\u5b9f\u73fe\u53ef\u80fd\u306a\u5bfe\u5fdc\u7b56\u3092\u51fa\u3059\u3002<br \/>\n<strong>\u30fb\u539f\u56e0<\/strong><br \/>\n\u4f55\u3092\u304d\u3063\u304b\u3051\u306b\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u304c\u767a\u751f\u3057\u305f\u306e\u304b\u3002<br \/>\n<strong>\u30fb\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5<\/strong><br \/>\n\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u72b6\u6cc1\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u306e\u3088\u3046\u306a\u884c\u52d5\u3092\u3068\u3063\u305f\u306e\u304b\u3002<br \/>\n<strong>\u30fb\u30e6\u30fc\u30b6\u30fc\u306e\u611f\u60c5<\/strong><br \/>\n\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u9593\u3001\u53ca\u3073\u305d\u306e\u5f8c\u306b\u30e6\u30fc\u30b6\u30fc\u306f\u4f55\u3092\u611f\u3058\u305f\u306e\u304b\u3002<br \/>\n<strong>\u30fb\u5b9f\u969b\u306e\u7d50\u679c<\/strong><br \/>\n\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5f8c\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u306f\u5909\u5316\u3057\u305f\u306e\u304b\u3002<br \/>\n<strong>\u30fb\u671b\u307e\u3057\u3044\u7d50\u679c<\/strong><br \/>\n\u4eca\u5f8c\u306f\u3069\u306e\u3088\u3046\u306a\u7d50\u679c\u306b\u306a\u308b\u3068\u826f\u3044\u306e\u304b\u3002<\/p>\n<h2>UX\u306b\u304a\u3051\u308b\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5<\/h2>\n<p>\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5\u306f\u4e3b\u306b\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u30fb\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u306b\u304a\u3044\u3066\u5229\u7528\u3055\u308c\u308b\u3002<\/p>\n<p>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5834\u9762\u3068\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u5834\u9762\u306f\u540c\u6642\u3067\u306f\u306a\u304f\u3001\u9806\u756a\u306b\u5c0b\u306d\u308b\u3002<br \/>\n\u5efa\u8a2d\u7684\u306b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u9032\u3081\u308b\u305f\u3081\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5834\u9762\u304b\u3089\u304a\u3053\u306a\u3046\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3042\u308b\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5\u3092\u4f7f\u3063\u305f\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u6d41\u308c\u3092\u4f8b\u793a\u3059\u308b\u3002<br \/>\n\uff08\u5f15\u7528\uff1a<a href=\"https:\/\/www.nngroup.com\/articles\/critical-incident-technique\/\" rel=\"noopener nofollow noreferrer\" target=\"_blank\">The Critical Incident Technique in UX<\/a>\uff09<\/p>\n<table>\n<thead style=\"background-color:#efefef;\">\n<tr>\n<th>\u5177\u4f53\u7684\u306a\u8cea\u554f\u4f8b<\/th>\n<th>\u8cea\u554f\u306e\u610f\u56f3<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u3053\u308c\u304b\u3089\u306e\u4e00\u9023\u306e\u8cea\u554f\u3067\u306f\u3001\u3042\u306a\u305f\u306e\u4ed5\u4e8b\u3067\u3001\u3053\u306e\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3059\u308b\u5834\u9762\u306b\u7126\u70b9\u3092\u7d5e\u3063\u3066\u7b54\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<th style=\"background-color:#fdf2d0;\">\u307e\u305a\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306e\u7126\u70b9\u3092\u8aac\u660e\u3059\u308b<\/th>\n<\/tr>\n<tr>\n<td>\u25cf\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u307e\u3059\u304b\uff1f<br \/>\n\u25cf\u3053\u306e\u30c4\u30fc\u30eb\u306f\u3069\u308c\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<br \/>\n\u25cf\u3053\u306e\u30c4\u30fc\u30eb\u306f\u3069\u3093\u306a\u6642\u306b\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/td>\n<th style=\"background-color:#fdf2d0;\">\u30c4\u30fc\u30eb\u306e\u4f7f\u7528\u72b6\u6cc1\u3092\u78ba\u8a8d\u3059\u308b<\/th>\n<\/tr>\n<tr>\n<td>\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u4ed5\u4e8b\u3067\u52b9\u679c\u304c\u3042\u3063\u305f\u7279\u5b9a\u306e\u72b6\u6cc1\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<th style=\"background-color:#fdf2d0;\">\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u8cea\u554f\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\uff09<\/th>\n<\/tr>\n<tr>\n<td>\u25cf\u305d\u306e\u6642\u3069\u3093\u306a\u30bf\u30b9\u30af\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u304b\uff1f<br \/>\n\u25cf\u306a\u305c\u3053\u306e\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u305f\u306e\u3067\u3059\u304b\uff1f<br \/>\n\u25cf\u3053\u306e\u30c4\u30fc\u30eb\u306f\u3069\u306e\u3088\u3046\u306b\u5f79\u306b\u7acb\u3061\u307e\u3057\u305f\u304b\uff1f<\/td>\n<th style=\"background-color:#fdf2d0;\">\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5185\u5bb9\u3092\u3055\u3089\u306b\u660e\u78ba\u306b\u3059\u308b\u8cea\u554f<\/th>\n<\/tr>\n<tr>\n<td>\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u5f79\u306b\u7acb\u3063\u305f\u5834\u9762\u306f\u4ed6\u306b\u3082\u3042\u308a\u307e\u3057\u305f\u304b\uff1f<\/td>\n<th style=\"background-color:#fdf2d0;\">\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u3055\u3089\u306b\u805e\u304d\u51fa\u3059<\/th>\n<\/tr>\n<tr>\n<td>\u4eca\u5ea6\u306f\u9006\u306b\u3001\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u305f\u3051\u308c\u3069\u3082\u3001\u554f\u984c\u306e\u89e3\u6c7a\u306b\u3064\u306a\u304c\u3089\u306a\u304b\u3063\u305f\u5834\u9762\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<th style=\"background-color:#fdf2d0;\">\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u8cea\u554f\uff08\u30cd\u30ac\u30c6\u30a3\u30d6\uff09<\/th>\n<\/tr>\n<tr>\n<td>\u25cf\u305d\u306e\u6642\u3069\u3093\u306a\u30bf\u30b9\u30af\u3092\u304a\u3053\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u304b\uff1f<br \/>\n\u25cf\u306a\u305c\u3053\u306e\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u305f\u306e\u3067\u3059\u304b\uff1f<br 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style=\"background-color:#fdf2d0;\">\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u3055\u3089\u306b\u805e\u304d\u51fa\u3059<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u6cd5\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><strong>\u30e1\u30ea\u30c3\u30c8<\/strong><br \/>\n\u30fb\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3042\u3066\u306f\u3081\u305a\u81ea\u7531\u306b\u8cea\u554f\u30fb\u30c7\u30fc\u30bf\u53ce\u96c6\u3067\u304d\u308b\u67d4\u8edf\u3055\u304c\u3042\u308b\u3002<br \/>\n\u30fb\u30e6\u30fc\u30b6\u30fc\u8996\u70b9\u3067\u306e\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<br 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