{"id":33111,"date":"2025-06-07T09:11:27","date_gmt":"2025-06-07T00:11:27","guid":{"rendered":"https:\/\/uxdaystokyo.com\/articles\/?post_type=glossary&#038;p=33111"},"modified":"2025-06-05T16:21:30","modified_gmt":"2025-06-05T07:21:30","slug":"csat","status":"publish","type":"glossary","link":"https:\/\/uxdaystokyo.com\/articles\/glossary\/csat\/","title":{"rendered":"CSAT"},"content":{"rendered":"<p data-start=\"0\" 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data-end=\"340\">CSAT\u306f\u7279\u5b9a\u306e\u500b\u4eba\u306b\u3088\u3063\u3066\u63d0\u5531\u3055\u308c\u305f\u3082\u306e\u3067\u306f\u306a\u304f\u30011970\u5e74\u4ee3\u5f8c\u534a\u301c1980\u5e74\u4ee3\u521d\u982d\u306b\u304b\u3051\u3066\u30a2\u30e1\u30ea\u30ab\u3092\u4e2d\u5fc3\u306b\u4f01\u696d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3067\u5e83\u307e\u3063\u305f\u6982\u5ff5\u3067\u3042\u308b\u3002<br \/>\n<a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/nps\/\">NPS\uff08Net Promoter Score\uff09<\/a>\u306a\u3069\u3068\u306f\u7570\u306a\u308a\u3001Fred Reichheld \u306e\u3088\u3046\u306a\u7279\u5b9a\u306e\u767a\u660e\u8005\u304c\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u3002<\/p>\n<h3 data-start=\"376\" data-end=\"399\">\u30c7\u30b6\u30a4\u30f3\u306b\u304a\u3051\u308bCSAT\u306e\u6d3b\u7528\u65b9\u6cd5<\/h3>\n<p data-start=\"401\" 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