{"id":38808,"date":"2026-06-27T23:51:29","date_gmt":"2026-06-27T14:51:29","guid":{"rendered":"https:\/\/uxdaystokyo.com\/articles\/?post_type=glossary&#038;p=38808"},"modified":"2026-06-30T15:43:41","modified_gmt":"2026-06-30T06:43:41","slug":"system-of-engagement","status":"publish","type":"glossary","link":"https:\/\/uxdaystokyo.com\/articles\/glossary\/system-of-engagement\/","title":{"rendered":"\u30b7\u30b9\u30c6\u30e0\u30fb\u30aa\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8"},"content":{"rendered":"<p>\u4f1a\u793e\u306e\u30c7\u30fc\u30bf\u306e\u6271\u3044\u306f\u3001\u5f79\u5272\u306e\u3061\u304c\u3046\u4e09\u3064\u306e\u307e\u3068\u307e\u308a\uff08\u5c64\uff09\u306b\u5206\u3051\u3066\u8003\u3048\u3089\u308c\u308b\u3002System of Engagement\uff08\u30b7\u30b9\u30c6\u30e0\u30fb\u30aa\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u3068\u306f\u3001\u305d\u306e\u4e2d\u3067\u5229\u7528\u8005\u306b\u3044\u3061\u3070\u3093\u8fd1\u3044\u5c64\u2014\u2014\u4eba\u3068\u76f4\u63a5\u3084\u308a\u53d6\u308a\u3059\u308b\u8868\u5074\u2014\u2014\u3092\u6307\u3059\u3002\u4e0b\u306b\u306f\u3001\u4e8b\u5b9f\u3092\u305d\u306e\u307e\u307e\u8a18\u9332\u3059\u308b\u300c\u8a18\u9332\u306e\u5c64\u300d\u3068\u3001\u8a18\u9332\u3092\u7a81\u304d\u5408\u308f\u305b\u3066\u6574\u3048\u308b\u300c\u57fa\u6e96\u306e\u5c64\u300d\u304c\u3042\u308a\u3001\u3053\u306e\u4e8c\u3064\u306b\u652f\u3048\u3089\u308c\u3066\u6210\u308a\u7acb\u3064\u3002\u88cf\u5074\u306e\u8907\u96d1\u3055\u3092\u5f15\u304d\u53d7\u3051\u3001\u4eba\u306b\u5206\u304b\u308b\u5f62\u306b\u3057\u3066\u5dee\u3057\u51fa\u3059\u306e\u304c\u3001\u3053\u306e\u5c64\u306e\u5f79\u5272\u3067\u3042\u308b\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30b9\u30de\u30db\u306e\u30a2\u30d7\u30ea\u3067AI\u306b\u300c\u5c06\u6765\u306e\u51fa\u8cbb\u3068\u4eca\u306e\u5bb6\u8a08\u3092\u898b\u3066\u3001\u7121\u7406\u306e\u306a\u3044\u7a4d\u7acb\u306f\u6708\u3044\u304f\u3089\u304c\u59a5\u5f53\uff1f\u300d\u3068\u76f8\u8ac7\u3059\u308b\u3068\u3001\u666e\u901a\u9810\u91d1\u306e\u6b8b\u9ad8\u3084\u6bce\u6708\u306e\u53ce\u652f\u3001\u4f4f\u5b85\u30ed\u30fc\u30f3\u306e\u8fd4\u6e08\u3001\u4fdd\u967a\u307e\u3067\u8e0f\u307e\u3048\u3066\u3001\u300c\u67083\u4e07\u5186\u307e\u3067\u306a\u3089\u7121\u7406\u304c\u3042\u308a\u307e\u305b\u3093\u300d\u3068\u3044\u3063\u305f\u7b54\u3048\u304c\u3001\u5206\u304b\u308a\u3084\u3059\u3044\u3053\u3068\u3070\u3067\u8fd4\u3063\u3066\u304f\u308b\u3002\u88cf\u3067\u306f\u30d0\u30e9\u30d0\u30e9\u306e\u30c7\u30fc\u30bf\u304c\u52d5\u3044\u3066\u3044\u308b\u306e\u306b\u3001\u3053\u3061\u3089\u306f\u96e3\u3057\u3055\u3092\u611f\u3058\u306a\u3044\u3002\u3080\u305a\u304b\u3057\u3044\u4e2d\u8eab\u3092\u3001\u4eba\u304c\u5206\u304b\u308b\u5f62\u306b\u6574\u3048\u3066\u5dee\u3057\u51fa\u3059\u2014\u2014\u3053\u308c\u304cSystem of Engagement\u306e\u50cd\u304d\u3060\u3002<\/p>\n<h2>\u8a9e\u6e90\u30fb\u63d0\u5531\u8005<\/h2>\n<p>\u3053\u306e\u8a00\u8449\u306f\u3001<ruby>Geoffrey<rt>\u30b8\u30a7\u30d5\u30ea\u30fc<\/rt><\/ruby> <ruby>Moore<rt>\u30e0\u30fc\u30a2<\/rt><\/ruby>\u304c2011\u5e74\u3001\u696d\u754c\u56e3\u4f53AIIM\u306e\u30ec\u30dd\u30fc\u30c8\u300eSystems of Engagement and the Future of Enterprise IT\u300f\u3067\u5e83\u3081\u305f\u3002Moore\u306f\u3001IT\u306e\u91cd\u5fc3\u304c\u3001\u53d6\u5f15\u3092\u8a18\u9332\u3059\u308bSystem of Record\u304b\u3089\u3001\u4eba\u3068\u306e\u76f8\u4e92\u4f5c\u7528\u3092\u62c5\u3046System of Engagement\u3078\u79fb\u3063\u3066\u3044\u308b\u3068\u8ad6\u3058\u305f\u3002\u8a18\u9332\u306e\u6642\u4ee3\u304b\u3089\u3001\u5bfe\u8a71\u306e\u6642\u4ee3\u3078\u2014\u2014\u305d\u306e\u8ee2\u63db\u3092\u4e00\u8a9e\u3067\u8a00\u3044\u5f53\u3066\u305f\u70b9\u306b\u3001\u3053\u306e\u7528\u8a9e\u306e\u4fa1\u5024\u304c\u3042\u308b\u3002<\/p>\n<div style=\"width: 307px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/geoffreyamoore.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-08-23-at-3.41.41%E2%80%AFAM-1.png\" width=\"297\" height=\"317\" alt=\"\" \/><p class=\"wp-caption-text\">\u30b8\u30a7\u30d5\u30ea\u30fc \u30e0\u30fc\u30a2 \u5f15\u7528\u5143\uff1ahttps:\/\/geoffreyamoore.com\/<\/p><\/div>\n<h2>\u5bfe\u8a71\u306e\u88cf\u5074\u306b\u3042\u308b\u4e09\u3064\u306e\u5c64<\/h2>\n<p>\u9280\u884c\u3092\u4f8b\u306b\u3059\u308b\u3068\u3001\u5bfe\u8a71\u306e\u88cf\u5074\u306f\u3001\u6b21\u306e\u4e09\u3064\u306e\u5c64\u3067\u6210\u308a\u7acb\u3063\u3066\u3044\u308b\u3002<\/p>\n<ol>\n<li>System of Record\uff08\u8a18\u9332\u306e\u5c64\uff09<\/li>\n<li>System of Reference\uff08\u57fa\u6e96\u306e\u5c64\uff09<\/li>\n<li>System of Engagement\uff08\u5bfe\u8a71\u306e\u5c64\uff09<\/li>\n<\/ol>\n<p><strong>System of Record\uff08\u8a18\u9332\u306e\u5c64\uff09<\/strong>\u306f\u3001\u5546\u54c1\u3084\u696d\u52d9\u3054\u3068\u306b\u5206\u304b\u308c\u305f\u3001\u305d\u308c\u305e\u308c\u306e\u539f\u672c\uff08\u304a\u304a\u3082\u3068\u306e\u8a18\u9332\uff09\u306b\u3042\u305f\u308b\u3002\u666e\u901a\u9810\u91d1\u306e\u5165\u51fa\u91d1\u3001\u4f4f\u5b85\u30ed\u30fc\u30f3\u306e\u8fd4\u6e08\u3001\u4fdd\u967a\u306e\u5951\u7d04\u2014\u2014\u9280\u884c\u306f\u3053\u308c\u3089\u3092\u3001\u5225\u3005\u306e\u62c5\u5f53\u30b7\u30b9\u30c6\u30e0\u3067\u305d\u308c\u305e\u308c\u6b63\u78ba\u306b\u8a18\u9332\u3059\u308b\u3002\u4e00\u3064\u306e\u53f0\u5e33\u306f\u3001\u81ea\u5206\u306e\u62c5\u5f53\u7bc4\u56f2\u3057\u304b\u77e5\u3089\u306a\u3044\u3002<\/p>\n<p><strong>System of Reference\uff08\u57fa\u6e96\u306e\u5c64\uff09<\/strong>\u306f\u3001\u305d\u306e\u5225\u3005\u306e\u8a18\u9332\u3092\u4e00\u4eba\u306e\u9867\u5ba2\u3076\u3093\u306b\u7a81\u304d\u5408\u308f\u305b\u3001\u300c\u3053\u306e\u9867\u5ba2\u306e\u5168\u4f53\u50cf\u300d\u3068\u3057\u3066\u307e\u3068\u3081\u76f4\u3059\u3002\u666e\u901a\u9810\u91d1\u30fb\u4f4f\u5b85\u30ed\u30fc\u30f3\u30fb\u4fdd\u967a\u306b\u307e\u305f\u304c\u308b\u60c5\u5831\u3092\u4e00\u4eba\u3076\u3093\u306b\u675f\u306d\u305f\u3082\u306e\u3067\u3001\u3053\u308c\u3092\u9867\u5ba2\u30de\u30b9\u30bf\u3068\u547c\u3076\u3002Source of Truth\uff08\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\uff09\u304c\u6307\u3059\u306e\u3082\u3001\u3053\u306e\u7d71\u5408\u3055\u308c\u305f\u5c64\u3060\u3002<\/p>\n<p>\u3053\u3046\u3057\u3066\u307e\u3068\u3081\u305f\u9867\u5ba2\u50cf\u3092\u3001System of Engagement\uff08\u5bfe\u8a71\u306e\u5c64\uff09\u304c\u53d7\u3051\u53d6\u308a\u3001\u5206\u304b\u308a\u3084\u3059\u304f\u5dee\u3057\u51fa\u3059\u3002AI\u306b\u300c\u3053\u306e\u9867\u5ba2\u306e\u4eca\u306e\u5951\u7d04\u72b6\u6cc1\u306f\uff1f\u300d\u3068\u805e\u3044\u3066\u6b63\u3057\u3044\u7b54\u3048\u304c\u8fd4\u308b\u306e\u306f\u3001\u3053\u306e\u7d71\u5408\u3055\u308c\u305f\u57fa\u6e96\u30c7\u30fc\u30bf\u304c\u3042\u308b\u304b\u3089\u3060\u3002\u571f\u53f0\u306e\u4e8c\u5c64\u304c\u98df\u3044\u9055\u3063\u3066\u3044\u308c\u3070\u2014\u2014\u305f\u3068\u3048\u3070\u540c\u3058\u9867\u5ba2\u304c\u5225\u4eba\u3068\u3057\u3066\u4e8c\u91cd\u767b\u9332\u3055\u308c\u3066\u3044\u308c\u3070\u2014\u2014\u3069\u308c\u3060\u3051\u5206\u304b\u308a\u3084\u3059\u304f\u53d7\u3051\u7b54\u3048\u3057\u3066\u3082\u7684\u5916\u308c\u306b\u306a\u308b\u3002<\/p>\n<figure style=\"text-align: center; margin: 2em auto;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/06\/system-of-engagement-1.png\" alt=\"\" width=\"1024\" height=\"559\" class=\"size-large wp-image-38833 aligncenter\" srcset=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/06\/system-of-engagement-1.png 1024w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/06\/system-of-engagement-1-300x164.png 300w, https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/06\/system-of-engagement-1-768x419.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<h2>\u57fa\u6e96\u306e\u5c64\u306e\u5fc5\u8981\u6027<\/h2>\n<p>\u57fa\u6e96\u306e\u5c64\u3092\u7f6e\u304b\u305a\u3001\u5546\u54c1\u3054\u3068\u306e\u53f0\u5e33\u3092\u3070\u3089\u3070\u3089\u306e\u307e\u307e\u306b\u3059\u308b\u3068\u3001\u540c\u3058\u3053\u3068\u304c\u3089\u306e\u60c5\u5831\u304c\u3042\u3061\u3053\u3061\u3067\u98df\u3044\u9055\u3046\u3002\u540c\u3058\u9867\u5ba2\u304c\u3001\u666e\u901a\u9810\u91d1\u306e\u53f0\u5e33\u3067\u306f\u300c\u7530\u4e2d\u592a\u90ce\u300d\u3001\u4fdd\u967a\u306e\u5951\u7d04\u3067\u306f\u5225\u306e\u8868\u8a18\u3068\u5225ID\u3067\u767b\u9332\u3055\u308c\u3001\u6a5f\u68b0\u306b\u306f\u5225\u4eba\u306b\u898b\u3048\u308b\uff08\u540d\u5bc4\u305b\u306e\u5931\u6557\uff09\u3002\u5f15\u3063\u8d8a\u3057\u305f\u306e\u306b\u3001\u4f4f\u6240\u304c\u666e\u901a\u9810\u91d1\u5074\u3060\u3051\u65b0\u3057\u304f\u3001\u4fdd\u967a\u5074\u306f\u53e4\u3044\u307e\u307e\u6b8b\u308b\uff08\u66f4\u65b0\u306e\u9045\u308c\uff09\u3002\u3042\u308b\u6570\u5b57\u306b\u3001\u3069\u306e\u53f0\u5e33\u304b\u3089\u6765\u305f\u306e\u304b\u3068\u3044\u3046\u51fa\u6240\u304c\u4ed8\u3044\u3066\u3044\u306a\u3044\uff08\u6765\u6b74\u306e\u6b20\u843d\uff09\u3002<\/p>\n<p>\u3053\u3046\u3057\u3066\u98df\u3044\u9055\u3063\u305f\u30c7\u30fc\u30bf\u306f\u3001AI\u306e\u7b54\u3048\u306e\u7cbe\u5ea6\u3092\u72c2\u308f\u305b\u308b\u3002\u305f\u3068\u3048\u3070\u4e00\u4eba\u306e\u9867\u5ba2\u304c\u4e8c\u4eba\u306b\u5206\u304b\u308c\u3066\u767b\u9332\u3055\u308c\u3066\u3044\u308c\u3070\u3001AI\u306f\u4f4f\u5b85\u30ed\u30fc\u30f3\u3092\u62b1\u3048\u305f\u672c\u4eba\u3092\u300c\u30ed\u30fc\u30f3\u306e\u306a\u3044\u8eab\u8efd\u306a\u9867\u5ba2\u300d\u3068\u53d6\u308a\u9055\u3048\u3001\u7a4d\u7acb\u984d\u3092\u591a\u3059\u304e\u308b\u91d1\u984d\u3067\u52e7\u3081\u3066\u3057\u307e\u3046\u3002\u3057\u304b\u3082\u3001\u305f\u3060\u7b54\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u624b\u7d9a\u304d\u307e\u3067\u5b9f\u884c\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u305d\u306e\u8aa4\u308a\u3092\u6b62\u3081\u308b\u4eba\u306e\u76ee\u304c\u306a\u3044\u307e\u307e\u3001\u5f8c\u7d9a\u306e\u51e6\u7406\u3078\u305d\u306e\u307e\u307e\u6d41\u3059\u305f\u3081\u3001\u5927\u304d\u306a\u554f\u984c\u306b\u3082\u3064\u306a\u304c\u308b\u3002<\/p>\n<h2>\u4eba\u9593\u304c\u57fa\u6e96\u306e\u5c64\u3092\u4ee3\u66ff\u3057\u3066\u3044\u305f<\/h2>\n<p>\u304b\u3064\u3066\u306f\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u884c\u54e1\u304c\u300c\u4f4f\u6240\u306f\u3053\u306e\u524d\u30ed\u30fc\u30f3\u306e\u7a93\u53e3\u3067\u76f4\u3057\u305f\u306f\u305a\u3060\u300d\u3068\u899a\u3048\u3066\u3044\u305f\u3057\u3001\u78ba\u4fe1\u304c\u6301\u3066\u306a\u3051\u308c\u3070\u3001\u30ed\u30fc\u30f3\u62c5\u5f53\u306b\u96fb\u8a71\u3067\u78ba\u304b\u3081\u305f\u308a\u3001\u96a3\u306e\u5e2d\u306b\u805e\u3044\u305f\u308a\u3057\u305f\u3002\u4e00\u4eba\u306e\u8a18\u61b6\u3068\u3001\u4eba\u3069\u3046\u3057\u306e\u78ba\u8a8d\u306e\u4e21\u65b9\u3067\u3001\u975e\u516c\u5f0f\u306a\u57fa\u6e96\u306e\u5c64\u3092\u56de\u3057\u3066\u3044\u305f\u3002\u3053\u308c\u304c\u6210\u308a\u7acb\u3063\u305f\u306e\u306f\u3001\u4eba\u9593\u304c\u51fa\u6240\u3084\u4e8b\u60c5\u3092\u77e5\u3063\u3066\u3044\u3066\u3001\u8ff7\u3048\u3070\u624b\u3092\u6b62\u3081\u3066\u78ba\u304b\u3081\u3001\u5224\u65ad\u306e\u91cf\u3082\u4eba\u306e\u51e6\u7406\u901f\u5ea6\u306b\u53ce\u307e\u3063\u3066\u3044\u305f\u304b\u3089\u3060\u3002<\/p>\n<p>\u3060\u304b\u3089\u3053\u305d\u3001\u4eba\u9593\u304c\u982d\u306e\u4e2d\u3067\u3053\u306a\u3057\u3066\u3044\u305f\u7a81\u304d\u5408\u308f\u305b\u3092\u3001\u5916\u3078\u53d6\u308a\u51fa\u3057\u3001\u6a5f\u68b0\u304c\u8aad\u3081\u308b\u5c64\u2014\u2014System of Reference\u2014\u2014\u3068\u3057\u3066\u4f5c\u308a\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308b\u3002\u4e09\u5c64\u69cb\u9020\u81ea\u4f53\u306f\u65b0\u3057\u304f\u306a\u3044\u3002\u65b0\u3057\u3044\u306e\u306f\u3001AI\u304c\u4e2d\u9593\u306e\u4eba\u9593\u3092\u629c\u3044\u305f\u3053\u3068\u3067\u3001\u3053\u306e\u57fa\u6e96\u306e\u5c64\u3092\u76ee\u306b\u898b\u3048\u308b\u5f62\u3067\u4f5c\u3089\u3056\u308b\u3092\u3048\u306a\u304f\u306a\u3063\u305f\u70b9\u3060\u3002<\/p>\n<h2>\u57fa\u6e96\u306e\u5c64\u3092\u4f5c\u308b\u3068\u306f\u3001\u6697\u9ed9\u77e5\u3092\u66f8\u304d\u51fa\u3059\u3053\u3068<\/h2>\n<p>AI\u306e\u305f\u3081\u306e\u57fa\u6e96\u306e\u5c64\u3092\u4f5c\u308b\u306b\u306f\u3001\u304b\u3064\u3066\u4eba\u9593\u304c\u982d\u306e\u4e2d\u3068\u4f1a\u8a71\u3067\u62c5\u3063\u3066\u3044\u305f\u3082\u306e\u3092\u3001\u305d\u306e\u307e\u307e\u30c7\u30fc\u30bf\u306e\u5f62\u3078\u66f8\u304d\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n<p>\u4e00\u3064\u306f\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u5224\u65ad\u306e\u8a00\u8a9e\u5316\u3060\u3002\u300c\u4f4f\u6240\u306f\u30ed\u30fc\u30f3\u7a93\u53e3\u3067\u76f4\u3057\u305f\u65b9\u304c\u65b0\u3057\u3044\u300d\u3068\u3044\u3046\u52d8\u3092\u3001\u300c\u3069\u306e\u53f0\u5e33\u3092\u6b63\u3068\u3059\u308b\u304b\u300d\u300c\u3069\u306e\u9805\u76ee\u306f\u3044\u3064\u306e\u66f4\u65b0\u3092\u512a\u5148\u3059\u308b\u304b\u300d\u3068\u3044\u3046\u30eb\u30fc\u30eb\u306b\u7ffb\u8a33\u3057\u3001\u51fa\u6240\u3068\u9bae\u5ea6\u3092\u30c7\u30fc\u30bf\u305d\u306e\u3082\u306e\u306b\u6301\u305f\u305b\u308b\u3002<\/p>\n<p>\u3082\u3046\u4e00\u3064\u306f\u3001\u4eba\u3069\u3046\u3057\u306e\u3084\u308a\u53d6\u308a\u306e\u6d17\u3044\u51fa\u3057\u3060\u3002\u8ab0\u304c\u3001\u3069\u3093\u306a\u3068\u304d\u306b\u3001\u3069\u3053\u3078\u78ba\u304b\u3081\u3066\u3044\u305f\u304b\u2014\u2014\u96fb\u8a71\u3084\u3061\u3087\u3063\u3068\u3057\u305f\u78ba\u8a8d\u3068\u3057\u3066\u6d41\u308c\u3066\u3044\u305f\u624b\u9806\u3092\u7d30\u304b\u304f\u305f\u3069\u308a\u3001\u300c\u3053\u306e\u98df\u3044\u9055\u3044\u306f\u3053\u3046\u89e3\u6d88\u3059\u308b\u300d\u3068\u3044\u3046\u7a81\u304d\u5408\u308f\u305b\u306e\u6c7a\u307e\u308a\u306b\u5909\u3048\u308b\u3002<\/p>\n<p>\u3064\u307e\u308a\u57fa\u6e96\u306e\u5c64\u3065\u304f\u308a\u306f\u3001\u7d14\u7c8b\u306a\u6280\u8853\u4f5c\u696d\u3067\u306f\u306a\u304f\u3001\u73fe\u5834\u306e\u6697\u9ed9\u77e5\u3092\u805e\u304d\u53d6\u3063\u3066\u660e\u6587\u5316\u3059\u308b\u5730\u9053\u306a\u4ed5\u4e8b\u3067\u3082\u3042\u308b\u3002\u4eba\u304c\u982d\u306e\u4e2d\u306b\u6301\u3063\u3066\u3044\u305f\u5224\u65ad\u57fa\u6e96\u3092\u6a5f\u68b0\u304c\u8aad\u3081\u308b\u5f62\u306b\u3057\u3066\u3001\u306f\u3058\u3081\u3066AI\u306f\u3001\u4eba\u9593\u306c\u304d\u3067\u3082\u6b63\u3057\u304f\u7a81\u304d\u5408\u308f\u305b\u3089\u308c\u308b\u3002<\/p>\n<h2>\u95a2\u9023\u7528\u8a9e<a 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