{"id":39563,"date":"2026-11-03T11:57:25","date_gmt":"2026-11-03T02:57:25","guid":{"rendered":"https:\/\/uxdaystokyo.com\/articles\/?post_type=glossary&#038;p=39563"},"modified":"2026-11-03T11:57:25","modified_gmt":"2026-11-03T02:57:25","slug":"customer-success","status":"publish","type":"glossary","link":"https:\/\/uxdaystokyo.com\/articles\/glossary\/customer-success\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9"},"content":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08Customer Success\uff09\u3068\u306f\u3001\u5951\u7d04\u5f8c\u3082\u554f\u3044\u5408\u308f\u305b\u3092\u5f85\u305f\u305a\u306b\u50cd\u304d\u304b\u3051\u3001\u9867\u5ba2\u304c\u671b\u3080\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u3048\u308b\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u3067\u4f5c\u308c\u308b\u696d\u52d9\u30bd\u30d5\u30c8\u3092\u5951\u7d04\u3057\u305f\u4f1a\u793e\u304c\u3001\u6bce\u65e5\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u8acb\u6c42\u66f8\u306f\u624b\u4f5c\u696d\u3067\u4f5c\u308a\u7d9a\u3051\u3066\u3044\u308b\u3068\u3059\u308b\u3002\u58f2\u308a\u624b\u306e\u62c5\u5f53\u8005\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u306a\u304f\u3066\u3082\u72b6\u6cc1\u3092\u78ba\u304b\u3081\u3001\u8acb\u6c42\u66f8\u306e\u4f5c\u6210\u3092\u81ea\u52d5\u306b\u3059\u308b\u305f\u3081\u306e\u8a2d\u5b9a\u3092\u4e00\u7dd2\u306b\u9032\u3081\u308b\u3002<\/p>\n<p>\u3053\u3046\u3057\u305f\u652f\u63f4\u306f\u3001\u4f1a\u793e\u3068\u3057\u3066\u9867\u5ba2\u306b\u3069\u3046\u95a2\u308f\u308b\u304b\u3068\u3044\u3046\u4e8b\u696d\u4e0a\u306e\u65b9\u91dd\u3067\u3042\u308a\u3001\u62c5\u5f53\u90e8\u7f72\u304c\u62c5\u3046\u4ed5\u4e8b\u3067\u3082\u3042\u308b\u3002<\/p>\n<h2>\u30bd\u30d5\u30c8\u3092\u4f7f\u3063\u305f\u5148\u306e\u6210\u679c\u3092\u652f\u3048\u308b<\/h2>\n<p>\u3053\u306e\u4f1a\u793e\u304c\u9054\u6210\u3057\u305f\u3044\u306e\u306f\u3001\u30bd\u30d5\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u8acb\u6c42\u66f8\u306e\u4f5c\u6210\u3092\u81ea\u52d5\u306b\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002\u62c5\u5f53\u8005\u306f\u3001\u81ea\u52d5\u5316\u306e\u8a2d\u5b9a\u3067\u6b62\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u6700\u521d\u306e\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u3067\u4f5c\u308c\u308b\u3068\u3053\u308d\u307e\u3067\u652f\u63f4\u3059\u308b\u3002\u305d\u306e\u5f8c\u3082\u3001\u65e5\u3005\u306e\u4ed5\u4e8b\u3067\u81ea\u52d5\u4f5c\u6210\u3092\u4f7f\u3048\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u308b\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u3058\u3066\u554f\u984c\u3092\u89e3\u304f\u4ed5\u4e8b\u3067\u3042\u308b\u3002\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u306f\u3001\u58f2\u308a\u624b\u304b\u3089\u5148\u56de\u308a\u3057\u3066\u50cd\u304d\u304b\u3051\u308b\u3002<\/p>\n<figure style=\"text-align: center; margin: 1.5em auto;\"><img decoding=\"async\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/11\/customer-success-1.png\" alt=\"\u30bd\u30d5\u30c8\u3092\u4f7f\u3063\u305f\u5148\u306e\u6210\u679c\u3092\u652f\u3048\u308b\u306e\u30a4\u30e1\u30fc\u30b8\" style=\"width: 100%; max-width: 640px; height: auto; display: block; margin: 0 auto; border-radius: 6px;\" \/><\/figure>\n<p>\u62c5\u5f53\u8005\u306f\u3001\u3069\u306e\u9867\u5ba2\u306b\u50cd\u304d\u304b\u3051\u308b\u304b\u3092\u6c7a\u3081\u308b\u305f\u3081\u306b\u300c\u5065\u5eb7\u5ea6\uff08\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\uff09\u300d\u3092\u4f7f\u3046\u3002\u3053\u308c\u306f\u3001\u88fd\u54c1\u306e\u5229\u7528\u72b6\u6cc1\u3084\u904e\u53bb\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u8a18\u9332\u306a\u3069\u3092\u307e\u3068\u3081\u3001\u9867\u5ba2\u304c\u5951\u7d04\u3092\u66f4\u65b0\u3057\u305d\u3046\u304b\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3067\u3042\u308b\u3002\u8d64\u30fb\u9ec4\u30fb\u7dd1\u30840\u301c100\u306e\u70b9\u6570\u3067\u793a\u3059\u3053\u3068\u304c\u591a\u3044\u3002\u305f\u3060\u3057\u3001\u8acb\u6c42\u66f8\u30bd\u30d5\u30c8\u306e\u4f8b\u3067\u306f\u3001\u30ed\u30b0\u30a4\u30f3\u304c\u7d9a\u3044\u3066\u3044\u308b\u304b\u306b\u52a0\u3048\u3001\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u3067\u4f5c\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002<\/p>\n<h2>\u8a9e\u6e90\u30fb\u63d0\u5531\u8005<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u8077\u696d\u306f\u30011996\u5e74\u3001\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3059\u308bVantive\u3067\u751f\u307e\u308c\u305f\u3002\u540c\u793e\u306f\u62c5\u5f53\u90e8\u7f72\u3092\u8a2d\u3051\u3001\u9867\u5ba2\u304c\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u3048\u308b\u62c5\u5f53\u8077\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u7f6e\u3044\u305f\u3002<\/p>\n<p>\u7d99\u7d9a\u3057\u3066\u6599\u91d1\u3092\u53d7\u3051\u53d6\u308b\u4e8b\u696d\u3067\u306f\u3001\u6700\u521d\u306b\u58f2\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306b\u5951\u7d04\u3092\u7d9a\u3051\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308b\u30022005\u5e74\u3054\u308d\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3059\u308bSalesforce\u306f\u6bce\u67088\uff05\u306e\u9867\u5ba2\u3092\u5931\u3063\u3066\u3044\u305f\u3002\u540c\u793e\u306e\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005<ruby>Marc<rt>\u30de\u30fc\u30af<\/rt><\/ruby> <ruby>Benioff<rt>\u30d9\u30cb\u30aa\u30d5<\/rt><\/ruby>\u306f\u3001\u6210\u679c\u3092\u5f97\u3089\u308c\u306a\u3044\u9867\u5ba2\u306f\u5bb9\u6613\u306b\u96e2\u308c\u308b\u3068\u8aac\u660e\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3044\u7d9a\u3051\u3089\u308c\u308b\u3088\u3046\u62c5\u5f53\u7d44\u7e54\u3092\u4f5c\u3063\u305f\u3002<\/p>\n<figure style=\"text-align: center; margin: 1.5em auto;\"><img decoding=\"async\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/11\/marc-benioff-2.jpg\" alt=\"\u30de\u30fc\u30af\u30fb\u30d9\u30cb\u30aa\u30d5\" style=\"width: 200px; max-width: 45%; height: auto; display: block; margin: 0 auto;\" \/><figcaption style=\"font-size: 0.85em; color: #666;\">\u30de\u30fc\u30af\u30fb\u30d9\u30cb\u30aa\u30d5\uff08\u51fa\u5178\uff1a<a href=\"https:\/\/en.wikipedia.org\/wiki\/Marc_Benioff\" target=\"_blank\" rel=\"noopener\">https:\/\/en.wikipedia.org\/wiki\/Marc_Benioff<\/a>\uff09<\/figcaption><\/figure>\n<h2>\u652f\u63f4\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3092\u898b\u3064\u3051\u308b<\/h2>\n<p>\u5192\u982d\u306e\u8acb\u6c42\u66f8\u30bd\u30d5\u30c8\u306e\u4f8b\u3067\u306f\u3001\u4f1a\u793e\u306f\u6bce\u65e5\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u3066\u3082\u81ea\u52d5\u4f5c\u6210\u3092\u4f7f\u308f\u305a\u3001\u554f\u3044\u5408\u308f\u305b\u3082\u3057\u3066\u3044\u306a\u3044\u3002\u5065\u5eb7\u5ea6\u3092\u4f7f\u3046\u3068\u3001\u62c5\u5f53\u8005\u306f\u4eca\u3059\u3050\u652f\u63f4\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3068\u3001\u9806\u8abf\u306a\u9867\u5ba2\u3092\u898b\u5206\u3051\u3084\u3059\u304f\u306a\u308b\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u306a\u3044\u4f1a\u793e\u306b\u3082\u72b6\u6cc1\u3092\u78ba\u304b\u3081\u306b\u884c\u304f\u5224\u65ad\u306b\u3064\u306a\u304c\u308b\u3002<\/p>\n<figure style=\"text-align: center; margin: 1.5em auto;\"><img decoding=\"async\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/11\/customer-success-2.png\" alt=\"\u652f\u63f4\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3092\u898b\u3064\u3051\u308b\u306e\u30a4\u30e1\u30fc\u30b8\" style=\"width: 100%; max-width: 640px; height: auto; display: block; margin: 0 auto; border-radius: 6px;\" \/><\/figure>\n<p>\u5148\u306b\u6319\u3052\u305f\u6bce\u67088\uff05\u306e\u89e3\u7d04\u304c\u7d9a\u304f\u3068\u3001\u5404\u6708\u306b\u6b8b\u308b\u9867\u5ba2\u306f\u524d\u6708\u306e92\uff05\u3068\u306a\u308b\u3002\u3053\u308c\u304c12\u304b\u6708\u7d9a\u304f\u3068\u3001\u3042\u308b\u6642\u70b9\u306e\u9867\u5ba2\u304c1\u5e74\u5f8c\u306b\u6b8b\u308b\u5272\u5408\u306f\u300c0.92\u306e12\u4e57\u22520.37\u300d\u3001\u7d0437\uff05\u3068\u306a\u308b\u3002<\/p>\n<p>Inc.\u306e\u8a18\u4e8b\u306b\u3088\u308b\u3068\u3001Salesforce\u306e\u5e74\u9593\u89e3\u7d04\u7387\u306f1\u6841\u53f0\u5f8c\u534a\u306b\u306a\u3063\u305f\u3002\u5e74\u9593\u89e3\u7d04\u7387\u306f\u30011\u5e74\u9593\u306b\u5951\u7d04\u3092\u3084\u3081\u305f\u9867\u5ba2\u306e\u5272\u5408\u3092\u793a\u3059\u3002\u305f\u3060\u3057\u3001\u6bce\u67088\uff05\u3068\u3044\u3046\u6570\u5024\u3068\u5e74\u95931\u6841\u53f0\u5f8c\u534a\u3068\u3044\u3046\u6570\u5024\u3067\u306f\u3001\u96c6\u8a08\u671f\u9593\u304c\u7570\u306a\u308b\u3002\u3053\u306e\u6570\u5024\u3060\u3051\u3067\u3001\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u76f4\u63a5\u6bd4\u8f03\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002<\/p>\n<h2>\u5229\u7528\u306e\u59cb\u3081\u306b\u76ee\u6a19\u3092\u305d\u308d\u3048\u308b<\/h2>\n<p>GitLab\u306f\u3001\u9867\u5ba2\u304c\u5229\u7528\u3092\u59cb\u3081\u308b\u6642\u671f\u306b\u3001\u7acb\u3061\u4e0a\u3052\u3092\u652f\u63f4\u3059\u308b\u300c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u3092\u884c\u3063\u3066\u3044\u308b\u3002\u3053\u306e\u6642\u671f\u3092\u3001\u9867\u5ba2\u304c\u6700\u521d\u304b\u3089\u4fa1\u5024\u3068\u6210\u679c\u3092\u5f97\u308b\u305f\u3081\u306e\u6a5f\u4f1a\u3068\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u308b\u3002\u62c5\u5f53\u8005\u306f\u55b6\u696d\u62c5\u5f53\u306a\u3069\u304b\u3089\u5f15\u304d\u7d99\u304e\u3092\u53d7\u3051\u3001\u9867\u5ba2\u5074\u306b\u306f\u5b9a\u671f\u7684\u306b\u9023\u7d61\u3092\u53d6\u308b\u7a93\u53e3\u3092\u5c11\u306a\u304f\u3068\u30822\u4eba\u6301\u3064\u3002<\/p>\n<p>GitLab\u3067\u306f\u3001\u5229\u7528\u958b\u59cb\u304b\u3089\u6210\u679c\u3092\u5f97\u308b\u307e\u3067\u306e\u76ee\u5b89\u3092\u6b21\u306e\u3088\u3046\u306b\u8a2d\u3051\u3066\u3044\u308b\u3002<\/p>\n<div class=\"table-scroll\"><table>\n<thead>\n<tr>\n<th><strong>\u53d6\u308a\u7d44\u307f\u30fb\u5230\u9054\u70b9<\/strong><\/th>\n<th><strong>\u5229\u7528\u958b\u59cb\u304b\u3089\u306e\u76ee\u5b89<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u6700\u521d\u306e\u6253\u3061\u5408\u308f\u305b<\/td>\n<td>14\u65e5\u4ee5\u5185<\/td>\n<\/tr>\n<tr>\n<td>\u6700\u521d\u306e\u5b9a\u4f8b\u4f1a<\/td>\n<td>30\u65e5\u4ee5\u5185<\/td>\n<\/tr>\n<tr>\n<td>\u6700\u521d\u306e\u4fa1\u5024\u306b\u5c4a\u304f<\/td>\n<td>30\u65e5<\/td>\n<\/tr>\n<tr>\n<td>\u7acb\u3061\u4e0a\u3052\u652f\u63f4\u306e\u5b8c\u4e86<\/td>\n<td>45\u65e5<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p>\u6700\u521d\u306e\u6253\u3061\u5408\u308f\u305b\u3067\u306f\u3001\u9867\u5ba2\u304c\u4e8b\u696d\u3067\u9054\u6210\u3057\u305f\u3044\u6210\u679c\u3068\u3001\u8fd1\u304f\u8fce\u3048\u308b\u7bc0\u76ee\u3092\u78ba\u8a8d\u3057\u3001\u53cc\u65b9\u306e\u8a8d\u8b58\u3092\u305d\u308d\u3048\u308b\u3002\u76ee\u6a19\u3068\u9032\u307f\u5177\u5408\u3092\u8a18\u9332\u30fb\u5171\u6709\u3059\u308b\u6587\u66f8\u304c\u300c\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3\u300d\u3067\u3042\u308b\u3002\u9867\u5ba2\u3068\u793e\u5185\u306e\u30c1\u30fc\u30e0\u304c\u540c\u3058\u8a08\u753b\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u3001\u62c5\u5f53\u8005\u304c\u66f4\u65b0\u3057\u7d9a\u3051\u308b\u3002<\/p>\n<figure style=\"text-align: center; margin: 1.5em auto;\"><img decoding=\"async\" src=\"https:\/\/uxdaystokyo.com\/articles\/wp-content\/uploads\/2026\/11\/customer-success-3.png\" alt=\"\u5229\u7528\u306e\u59cb\u3081\u306b\u76ee\u6a19\u3092\u305d\u308d\u3048\u308b\u306e\u30a4\u30e1\u30fc\u30b8\" style=\"width: 100%; max-width: 640px; height: auto; display: block; margin: 0 auto; border-radius: 6px;\" \/><\/figure>\n<p>\u81ea\u5206\u306e\u4ed5\u4e8b\u306b\u91cd\u306d\u308b\u306a\u3089\u3001\u5229\u7528\u8aac\u660e\u3092\u7d42\u3048\u305f\u304b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u6700\u521d\u306b\u4f55\u3092\u9054\u6210\u3059\u308b\u304b\u3092\u8a08\u753b\u306b\u8a18\u3059\u3002\u305d\u306e\u5230\u9054\u70b9\u3092\u9867\u5ba2\u3068\u5171\u6709\u3057\u3001\u9032\u307f\u5177\u5408\u3092\u78ba\u8a8d\u3059\u308b\u6253\u3061\u5408\u308f\u305b\u306b\u3064\u306a\u3052\u308b\u3068\u3044\u3046\u4f7f\u3044\u65b9\u3067\u3042\u308b\u3002<\/p>\n<h2>\u95a2\u9023\u7528\u8a9e<\/h2>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/li>\n<li>\u89e3\u7d04\u7387<\/li>\n<\/ul>\n<blockquote class=\"wp-embedded-content\" data-secret=\"TvrLhx9OAO\"><p><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/onboarding\/\">\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u201d \u2014 UX TIMES\" src=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/onboarding\/embed\/#?secret=J7dTMffPB2#?secret=TvrLhx9OAO\" data-secret=\"TvrLhx9OAO\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e8b\u696d\u904b\u55b6\u3067\u3001\u5951\u7d04\u5f8c\u3082\u5148\u56de\u308a\u3057\u3066\u9867\u5ba2\u306e\u671b\u3080\u6210\u679c\u3092\u652f\u3048\u308b\u53d6\u308a\u7d44\u307f<\/p>\n","protected":false},"author":61,"featured_media":39557,"template":"","meta":{"_monsterinsights_skip_tracking":false,"English":"Customer Success","design_hint":"","footnotes":""},"glossary-category":[358],"glossary_tag":[],"class_list":["post-39563","glossary","type-glossary","status-publish","has-post-thumbnail","hentry","glossary-category-marketing-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9 | UX TIMES<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08Customer Success\uff09\u3068\u306f\u3001\u5951\u7d04\u5f8c\u3082\u554f\u3044\u5408\u308f\u305b\u3092\u5f85\u305f\u305a\u306b\u50cd\u304d\u304b\u3051\u3001\u9867\u5ba2\u304c\u671b\u3080\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u3048\u308b\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3002  \u305f\u3068\u3048\u3070\u3001\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u3067\u4f5c\u308c\u308b\u696d\u52d9\u30bd\u30d5\u30c8\u3092\u5951\u7d04\u3057\u305f\u4f1a\u793e\u304c\u3001\u6bce\u65e5\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u8acb\u6c42\u66f8\u306f\u624b\u4f5c\u696d\u3067\u4f5c\u308a\u7d9a\u3051\u3066\u3044\u308b\u3068\u3059\u308b\u3002\u58f2\u308a\u624b\u306e\u62c5\u5f53\u8005\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u306a\u304f\u3066\u3082\u72b6\u6cc1\u3092\u78ba\u304b\u3081\u3001\u8acb\u6c42\u66f8\u306e\u4f5c\u6210\u3092\u81ea\u52d5\u306b\u3059\u308b\u305f\u3081\u306e\u8a2d\u5b9a\u3092\u4e00\u7dd2\u306b\u9032\u3081\u308b\u3002  \u3053\u3046\u3057\u305f\u652f\u63f4\u306f\u3001\u4f1a\u793e\u3068\u3057\u3066\u9867\u5ba2\u306b\u3069\u3046\u95a2\u308f\u308b\u304b\u3068\u3044\u3046\u4e8b\u696d\u4e0a\u306e\u65b9\u91dd\u3067\u3042\u308a\u3001\u62c5\u5f53\u90e8\u7f72\u304c\u62c5\u3046\u4ed5\u4e8b\u3067\u3082\u3042\u308b\u3002 \u30bd\u30d5\u30c8\u3092\u4f7f\u3063\u305f\u5148\u306e\u6210\u679c\u3092\u652f\u3048\u308b \u3053\u306e\u4f1a\u793e\u304c\u9054\u6210\u3057\u305f\u3044\u306e\u306f\u3001\u30bd\u30d5\u30c8\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u8acb\u6c42\u66f8\u306e\u4f5c\u6210\u3092\u81ea\u52d5\u306b\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002\u62c5\u5f53\u8005\u306f\u3001\u81ea\u52d5\u5316\u306e\u8a2d\u5b9a\u3067\u6b62\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u6700\u521d\u306e\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u3067\u4f5c\u308c\u308b\u3068\u3053\u308d\u307e\u3067\u652f\u63f4\u3059\u308b\u3002\u305d\u306e\u5f8c\u3082\u3001\u65e5\u3005\u306e\u4ed5\u4e8b\u3067\u81ea\u52d5\u4f5c\u6210\u3092\u4f7f\u3048\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u308b\u3002  \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u3058\u3066\u554f\u984c\u3092\u89e3\u304f\u4ed5\u4e8b\u3067\u3042\u308b\u3002\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u306f\u3001\u58f2\u308a\u624b\u304b\u3089\u5148\u56de\u308a\u3057\u3066\u50cd\u304d\u304b\u3051\u308b\u3002  \u62c5\u5f53\u8005\u306f\u3001\u3069\u306e\u9867\u5ba2\u306b\u50cd\u304d\u304b\u3051\u308b\u304b\u3092\u6c7a\u3081\u308b\u305f\u3081\u306b\u300c\u5065\u5eb7\u5ea6\uff08\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\uff09\u300d\u3092\u4f7f\u3046\u3002\u3053\u308c\u306f\u3001\u88fd\u54c1\u306e\u5229\u7528\u72b6\u6cc1\u3084\u904e\u53bb\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u8a18\u9332\u306a\u3069\u3092\u307e\u3068\u3081\u3001\u9867\u5ba2\u304c\u5951\u7d04\u3092\u66f4\u65b0\u3057\u305d\u3046\u304b\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3067\u3042\u308b\u3002\u8d64\u30fb\u9ec4\u30fb\u7dd1\u30840\u301c100\u306e\u70b9\u6570\u3067\u793a\u3059\u3053\u3068\u304c\u591a\u3044\u3002\u305f\u3060\u3057\u3001\u8acb\u6c42\u66f8\u30bd\u30d5\u30c8\u306e\u4f8b\u3067\u306f\u3001\u30ed\u30b0\u30a4\u30f3\u304c\u7d9a\u3044\u3066\u3044\u308b\u304b\u306b\u52a0\u3048\u3001\u8acb\u6c42\u66f8\u3092\u81ea\u52d5\u3067\u4f5c\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002 \u8a9e\u6e90\u30fb\u63d0\u5531\u8005 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u8077\u696d\u306f\u30011996\u5e74\u3001\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3059\u308bVantive\u3067\u751f\u307e\u308c\u305f\u3002\u540c\u793e\u306f\u62c5\u5f53\u90e8\u7f72\u3092\u8a2d\u3051\u3001\u9867\u5ba2\u304c\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u3048\u308b\u62c5\u5f53\u8077\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u7f6e\u3044\u305f\u3002  \u7d99\u7d9a\u3057\u3066\u6599\u91d1\u3092\u53d7\u3051\u53d6\u308b\u4e8b\u696d\u3067\u306f\u3001\u6700\u521d\u306b\u58f2\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306b\u5951\u7d04\u3092\u7d9a\u3051\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308b\u30022005\u5e74\u3054\u308d\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3059\u308bSalesforce\u306f\u6bce\u67088\uff05\u306e\u9867\u5ba2\u3092\u5931\u3063\u3066\u3044\u305f\u3002\u540c\u793e\u306e\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005Marc\u30de\u30fc\u30af Benioff\u30d9\u30cb\u30aa\u30d5\u306f\u3001\u6210\u679c\u3092\u5f97\u3089\u308c\u306a\u3044\u9867\u5ba2\u306f\u5bb9\u6613\u306b\u96e2\u308c\u308b\u3068\u8aac\u660e\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3044\u7d9a\u3051\u3089\u308c\u308b\u3088\u3046\u62c5\u5f53\u7d44\u7e54\u3092\u4f5c\u3063\u305f\u3002  \u30de\u30fc\u30af\u30fb\u30d9\u30cb\u30aa\u30d5\uff08\u51fa\u5178\uff1ahttps:\/\/en.wikipedia.org\/wiki\/Marc_Benioff\uff09 \u652f\u63f4\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3092\u898b\u3064\u3051\u308b \u5192\u982d\u306e\u8acb\u6c42\u66f8\u30bd\u30d5\u30c8\u306e\u4f8b\u3067\u306f\u3001\u4f1a\u793e\u306f\u6bce\u65e5\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u3066\u3082\u81ea\u52d5\u4f5c\u6210\u3092\u4f7f\u308f\u305a\u3001\u554f\u3044\u5408\u308f\u305b\u3082\u3057\u3066\u3044\u306a\u3044\u3002\u5065\u5eb7\u5ea6\u3092\u4f7f\u3046\u3068\u3001\u62c5\u5f53\u8005\u306f\u4eca\u3059\u3050\u652f\u63f4\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3068\u3001\u9806\u8abf\u306a\u9867\u5ba2\u3092\u898b\u5206\u3051\u3084\u3059\u304f\u306a\u308b\u3002\u554f\u3044\u5408\u308f\u305b\u306e\u306a\u3044\u4f1a\u793e\u306b\u3082\u72b6\u6cc1\u3092\u78ba\u304b\u3081\u306b\u884c\u304f\u5224\u65ad\u306b\u3064\u306a\u304c\u308b\u3002  \u5148\u306b\u6319\u3052\u305f\u6bce\u67088\uff05\u306e\u89e3\u7d04\u304c\u7d9a\u304f\u3068\u3001\u5404\u6708\u306b\u6b8b\u308b\u9867\u5ba2\u306f\u524d\u6708\u306e92\uff05\u3068\u306a\u308b\u3002\u3053\u308c\u304c12\u304b\u6708\u7d9a\u304f\u3068\u3001\u3042\u308b\u6642\u70b9\u306e\u9867\u5ba2\u304c1\u5e74\u5f8c\u306b\u6b8b\u308b\u5272\u5408\u306f\u300c0.92\u306e12\u4e57\u22520.37\u300d\u3001\u7d0437\uff05\u3068\u306a\u308b\u3002  Inc.\u306e\u8a18\u4e8b\u306b\u3088\u308b\u3068\u3001Salesforce\u306e\u5e74\u9593\u89e3\u7d04\u7387\u306f1\u6841\u53f0\u5f8c\u534a\u306b\u306a\u3063\u305f\u3002\u5e74\u9593\u89e3\u7d04\u7387\u306f\u30011\u5e74\u9593\u306b\u5951\u7d04\u3092\u3084\u3081\u305f\u9867\u5ba2\u306e\u5272\u5408\u3092\u793a\u3059\u3002\u305f\u3060\u3057\u3001\u6bce\u67088\uff05\u3068\u3044\u3046\u6570\u5024\u3068\u5e74\u95931\u6841\u53f0\u5f8c\u534a\u3068\u3044\u3046\u6570\u5024\u3067\u306f\u3001\u96c6\u8a08\u671f\u9593\u304c\u7570\u306a\u308b\u3002\u3053\u306e\u6570\u5024\u3060\u3051\u3067\u3001\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u76f4\u63a5\u6bd4\u8f03\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002 \u5229\u7528\u306e\u59cb\u3081\u306b\u76ee\u6a19\u3092\u305d\u308d\u3048\u308b GitLab\u306f\u3001\u9867\u5ba2\u304c\u5229\u7528\u3092\u59cb\u3081\u308b\u6642\u671f\u306b\u3001\u7acb\u3061\u4e0a\u3052\u3092\u652f\u63f4\u3059\u308b\u300c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u3092\u884c\u3063\u3066\u3044\u308b\u3002\u3053\u306e\u6642\u671f\u3092\u3001\u9867\u5ba2\u304c\u6700\u521d\u304b\u3089\u4fa1\u5024\u3068\u6210\u679c\u3092\u5f97\u308b\u305f\u3081\u306e\u6a5f\u4f1a\u3068\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u308b\u3002\u62c5\u5f53\u8005\u306f\u55b6\u696d\u62c5\u5f53\u306a\u3069\u304b\u3089\u5f15\u304d\u7d99\u304e\u3092\u53d7\u3051\u3001\u9867\u5ba2\u5074\u306b\u306f\u5b9a\u671f\u7684\u306b\u9023\u7d61\u3092\u53d6\u308b\u7a93\u53e3\u3092\u5c11\u306a\u304f\u3068\u30822\u4eba\u6301\u3064\u3002  GitLab\u3067\u306f\u3001\u5229\u7528\u958b\u59cb\u304b\u3089\u6210\u679c\u3092\u5f97\u308b\u307e\u3067\u306e\u76ee\u5b89\u3092\u6b21\u306e\u3088\u3046\u306b\u8a2d\u3051\u3066\u3044\u308b\u3002    \u53d6\u308a\u7d44\u307f\u30fb\u5230\u9054\u70b9 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property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9 | UX TIMES\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08Customer Success\uff09\u3068\u306f\u3001\u5951\u7d04\u5f8c\u3082\u554f\u3044\u5408\u308f\u305b\u3092\u5f85\u305f\u305a\u306b\u50cd\u304d\u304b\u3051\u3001\u9867\u5ba2\u304c\u671b\u3080\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u3048\u308b\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3002  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\u7d99\u7d9a\u3057\u3066\u6599\u91d1\u3092\u53d7\u3051\u53d6\u308b\u4e8b\u696d\u3067\u306f\u3001\u6700\u521d\u306b\u58f2\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306b\u5951\u7d04\u3092\u7d9a\u3051\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308b\u30022005\u5e74\u3054\u308d\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3059\u308bSalesforce\u306f\u6bce\u67088\uff05\u306e\u9867\u5ba2\u3092\u5931\u3063\u3066\u3044\u305f\u3002\u540c\u793e\u306e\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005Marc\u30de\u30fc\u30af Benioff\u30d9\u30cb\u30aa\u30d5\u306f\u3001\u6210\u679c\u3092\u5f97\u3089\u308c\u306a\u3044\u9867\u5ba2\u306f\u5bb9\u6613\u306b\u96e2\u308c\u308b\u3068\u8aac\u660e\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3044\u7d9a\u3051\u3089\u308c\u308b\u3088\u3046\u62c5\u5f53\u7d44\u7e54\u3092\u4f5c\u3063\u305f\u3002  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Inc.\u306e\u8a18\u4e8b\u306b\u3088\u308b\u3068\u3001Salesforce\u306e\u5e74\u9593\u89e3\u7d04\u7387\u306f1\u6841\u53f0\u5f8c\u534a\u306b\u306a\u3063\u305f\u3002\u5e74\u9593\u89e3\u7d04\u7387\u306f\u30011\u5e74\u9593\u306b\u5951\u7d04\u3092\u3084\u3081\u305f\u9867\u5ba2\u306e\u5272\u5408\u3092\u793a\u3059\u3002\u305f\u3060\u3057\u3001\u6bce\u67088\uff05\u3068\u3044\u3046\u6570\u5024\u3068\u5e74\u95931\u6841\u53f0\u5f8c\u534a\u3068\u3044\u3046\u6570\u5024\u3067\u306f\u3001\u96c6\u8a08\u671f\u9593\u304c\u7570\u306a\u308b\u3002\u3053\u306e\u6570\u5024\u3060\u3051\u3067\u3001\u53d6\u308a\u7d44\u307f\u306e\u52b9\u679c\u3092\u76f4\u63a5\u6bd4\u8f03\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002 \u5229\u7528\u306e\u59cb\u3081\u306b\u76ee\u6a19\u3092\u305d\u308d\u3048\u308b GitLab\u306f\u3001\u9867\u5ba2\u304c\u5229\u7528\u3092\u59cb\u3081\u308b\u6642\u671f\u306b\u3001\u7acb\u3061\u4e0a\u3052\u3092\u652f\u63f4\u3059\u308b\u300c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u3092\u884c\u3063\u3066\u3044\u308b\u3002\u3053\u306e\u6642\u671f\u3092\u3001\u9867\u5ba2\u304c\u6700\u521d\u304b\u3089\u4fa1\u5024\u3068\u6210\u679c\u3092\u5f97\u308b\u305f\u3081\u306e\u6a5f\u4f1a\u3068\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u308b\u3002\u62c5\u5f53\u8005\u306f\u55b6\u696d\u62c5\u5f53\u306a\u3069\u304b\u3089\u5f15\u304d\u7d99\u304e\u3092\u53d7\u3051\u3001\u9867\u5ba2\u5074\u306b\u306f\u5b9a\u671f\u7684\u306b\u9023\u7d61\u3092\u53d6\u308b\u7a93\u53e3\u3092\u5c11\u306a\u304f\u3068\u30822\u4eba\u6301\u3064\u3002  GitLab\u3067\u306f\u3001\u5229\u7528\u958b\u59cb\u304b\u3089\u6210\u679c\u3092\u5f97\u308b\u307e\u3067\u306e\u76ee\u5b89\u3092\u6b21\u306e\u3088\u3046\u306b\u8a2d\u3051\u3066\u3044\u308b\u3002    \u53d6\u308a\u7d44\u307f\u30fb\u5230\u9054\u70b9 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\u8a9e\u6e90\u30fb\u63d0\u5531\u8005 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u8077\u696d\u306f\u30011996\u5e74\u3001\u9867\u5ba2\u60c5\u5831\u3092\u7ba1\u7406\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3059\u308bVantive\u3067\u751f\u307e\u308c\u305f\u3002\u540c\u793e\u306f\u62c5\u5f53\u90e8\u7f72\u3092\u8a2d\u3051\u3001\u9867\u5ba2\u304c\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u3048\u308b\u62c5\u5f53\u8077\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u7f6e\u3044\u305f\u3002 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