{"id":39720,"date":"2026-11-14T09:23:24","date_gmt":"2026-11-14T00:23:24","guid":{"rendered":"https:\/\/uxdaystokyo.com\/articles\/?post_type=glossary&#038;p=39720"},"modified":"2026-11-14T09:25:32","modified_gmt":"2026-11-14T00:25:32","slug":"pain-point","status":"publish","type":"glossary","link":"https:\/\/uxdaystokyo.com\/articles\/glossary\/pain-point\/","title":{"rendered":"\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p>\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\uff08pain 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href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/a>\uff08\u5229\u7528\u8005\u306e\u884c\u52d5\u3068\u6c17\u6301\u3061\u3092\u3001\u6642\u9593\u9806\u306b\u4e26\u3079\u305f\u56f3\uff09\u306e\u6210\u679c\u3068\u3057\u3066\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u308b\u3002\u30de\u30c3\u30d7\u304b\u3089\u5f97\u3089\u308c\u308b\u3082\u306e\u3068\u3057\u3066\u3001\u898b\u3064\u304b\u3063\u305f\u6c17\u3065\u304d\u3001\u6b21\u306b\u53d6\u308a\u7d44\u3080\u6a5f\u4f1a\u306a\u3069\u3068\u3068\u3082\u306b\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u304c\u6319\u3052\u3089\u308c\u3066\u3044\u308b\u3002\u6469\u64e6\u304c\u8d77\u304d\u3066\u3044\u308b\u5834\u6240\u304c\u5206\u304b\u308c\u3070\u3001\u3069\u3053\u304b\u3089\u6539\u5584\u3092\u59cb\u3081\u308c\u3070\u3088\u3044\u304b\u3082\u5206\u304b\u308b\u3001\u3068\u8aac\u660e\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n<p>\u898b\u3064\u3051\u308b\u624b\u6bb5\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\u3002<\/p>\n<ul>\n<li><strong>\u5229\u7528\u8005\u3078\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff1a<\/strong> \u300c\u6700\u8fd1\u3001\u901a\u8ca9\u3067\u8cb7\u3046\u306e\u3092\u3084\u3081\u305f\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304b\u3002\u305d\u306e\u3068\u304d\u3001\u4f55\u304c\u3042\u308a\u307e\u3057\u305f\u304b\u300d\u306e\u3088\u3046\u306b\u3001\u5b9f\u969b\u306b\u56f0\u3063\u305f\u5834\u9762\u3092\u805e\u304f\u3002<\/li>\n<li><strong><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/usabilitytest\/\">\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8<\/a>\uff1a<\/strong> \u753b\u9762\u3092\u64cd\u4f5c\u3057\u3066\u3082\u3089\u3044\u3001\u8ff7\u3046\u3001\u623b\u308b\u3001\u624b\u304c\u6b62\u307e\u308b\u5834\u9762\u3092\u89b3\u5bdf\u3059\u308b\u3002<\/li>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u30fb\u30ec\u30d3\u30e5\u30fc\u30fb\u884c\u52d5\u30c7\u30fc\u30bf\uff1a<\/strong> \u300c\u9001\u6599\u306f\u3044\u304f\u3089\u3067\u3059\u304b\u300d\u3068\u3044\u3046\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u3001\u78ba\u8a8d\u753b\u9762\u3067\u96e2\u8131\u304c\u591a\u3044\u3001\u3068\u3044\u3063\u305f\u5f62\u3067\u3001\u3064\u307e\u305a\u304d\u306e\u5834\u6240\u3092\u63a2\u3059\u3002<\/li>\n<\/ul>\n<h2>\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306e\u66f8\u304d\u65b9<\/h2>\n<p>\u898b\u3064\u3051\u305f\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u6b21\u306e4\u70b9\u3092\u6dfb\u3048\u3066\u66f8\u304f\u3068\u3001\u6539\u5584\u306b\u4f7f\u3044\u3084\u3059\u304f\u306a\u308b\u3002<\/p>\n<ul>\n<li><strong>\u3069\u306e\u5834\u9762\u304b\uff1a<\/strong> \u63a2\u3059\u3001\u9078\u3076\u3001\u7533\u3057\u8fbc\u3080\u3001\u53d7\u3051\u53d6\u308b\u3001\u306a\u3069\u3002<\/li>\n<li><strong>\u4f55\u304c\u56f0\u308a\u3054\u3068\u304b\uff1a<\/strong> \u5229\u7528\u8005\u306e\u8a00\u8449\u3067\u3001\u5177\u4f53\u7684\u306b\u66f8\u304f\u3002\u300c\u5206\u304b\u308a\u306b\u304f\u3044\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u9001\u6599\u304c\u3044\u304f\u3089\u304b\u5206\u304b\u3089\u305a\u3001\u8cb7\u3046\u304b\u8ff7\u3063\u305f\u300d\u3068\u66f8\u304f\u3002<\/li>\n<li><strong>\u3069\u308c\u3060\u3051\u306e\u4eba\u306b\u3001\u3069\u308c\u3060\u3051\u5f37\u304f\u8d77\u304d\u308b\u304b\uff1a<\/strong> 10\u4eba\u4e2d8\u4eba\u304c\u6b62\u307e\u3063\u305f\u306e\u304b\u30011\u4eba\u3060\u3051\u306a\u306e\u304b\u3002\u6539\u5584\u306e\u9806\u756a\u3092\u6c7a\u3081\u308b\u6750\u6599\u306b\u306a\u308b\u3002<\/li>\n<li><strong>\u539f\u56e0\u306f\u4f55\u304b\uff1a<\/strong> \u753b\u9762\u306e\u554f\u984c\u304b\u3001\u8aac\u660e\u306e\u4e0d\u8db3\u304b\u3001\u4ed5\u7d44\u307f\u306e\u554f\u984c\u304b\u3002\u3053\u306e\u4f8b\u3067\u306f\u3001\u9001\u6599\u306e\u8868\u793a\u304c\u3001\u6700\u5f8c\u306e\u753b\u9762\u306b\u3057\u304b\u306a\u3044\u3053\u3068\u304c\u539f\u56e0\u3067\u3042\u308b\u3002<\/li>\n<\/ul>\n<h2>\u4f7f\u3046\u3068\u304d\u306e\u6ce8\u610f<\/h2>\n<ul>\n<li><strong>\u300c\u3053\u3046\u3057\u3066\u307b\u3057\u3044\u300d\u3068\u3044\u3046\u8981\u671b\u3092\u3001\u305d\u306e\u307e\u307e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u3057\u306a\u3044\uff1a<\/strong> \u5229\u7528\u8005\u306f\u3001\u56f0\u308a\u3054\u3068\u3088\u308a\u5148\u306b\u3001\u8981\u671b\u3092\u53e3\u306b\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u305f\u3068\u3048\u3070\u300c\u30dc\u30bf\u30f3\u3092\u5927\u304d\u304f\u3057\u3066\u307b\u3057\u3044\u300d\u3068\u8a00\u308f\u308c\u305f\u3089\u3001\u300c\u306a\u305c\u305d\u3046\u601d\u3044\u307e\u3057\u305f\u304b\u300d\u3068\u805e\u304f\u3002\u300c\u62bc\u305b\u308b\u5834\u6240\u304c\u5206\u304b\u3089\u306a\u304b\u3063\u305f\u300d\u3068\u3044\u3046\u7b54\u3048\u306a\u3089\u3001\u305d\u308c\u304c\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308b\u3002\u300c\u30dc\u30bf\u30f3\u3092\u5927\u304d\u304f\u3059\u308b\u300d\u306f\u3001\u305d\u306e\u89e3\u6c7a\u7b56\u306e1\u3064\u306b\u3059\u304e\u306a\u3044\u3002\u67a0\u3084\u8272\u3092\u4ed8\u3051\u308b\u306a\u3069\u3001\u307b\u304b\u306e\u65b9\u6cd5\u3082\u3042\u308b\u3002<\/li>\n<li><strong>\u5c11\u6570\u306e\u58f0\u3060\u3051\u3067\u6c7a\u3081\u306a\u3044\uff1a<\/strong> \u58f0\u306e\u5927\u304d\u306a1\u4eba\u306e\u610f\u898b\u304c\u3001\u591a\u304f\u306e\u5229\u7528\u8005\u306e\u56f0\u308a\u3054\u3068\u3060\u3068\u306f\u9650\u3089\u306a\u3044\u3002\u307b\u304b\u306e\u5229\u7528\u8005\u306b\u3082\u8d77\u304d\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u308b\u3002<\/li>\n<li><strong>\u4e0d\u6e80\u3060\u3051\u3092\u898b\u306a\u3044\uff1a<\/strong> \u5229\u7528\u8005\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u5834\u9762\u3082\u3001\u3042\u308f\u305b\u3066\u8a18\u9332\u3059\u308b\u3002\u76f4\u3059\u3068\u304d\u306b\u3001\u5b88\u308b\u3079\u304d\u70b9\u304c\u5206\u304b\u308b\u3002<\/li>\n<\/ul>\n<h2>\u8a9e\u6e90\u30fb\u4f4d\u7f6e\u3065\u3051<\/h2>\n<p>\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306f\u3001UX \u30c7\u30b6\u30a4\u30f3\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5b9f\u52d9\u3067\u3001\u5e83\u304f\u4f7f\u308f\u308c\u308b\u8a00\u8449\u3067\u3042\u308b\u3002\u3053\u306e\u8a00\u8449\u306e\u8d77\u6e90\u3084\u3001\u5b66\u8853\u7684\u306a\u5b9a\u7fa9\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3053\u3067\u306f\u78ba\u8a8d\u3067\u304d\u3066\u3044\u306a\u3044\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306e\u95a2\u4fc2\u306f\u3001NN\/g \u306e\u8a18\u4e8b\u306b\u57fa\u3065\u304f\u3002<\/p>\n<h2>\u51fa\u5178<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.nngroup.com\/articles\/customer-journey-mapping\/\" target=\"_blank\" rel=\"noopener\">Nielsen Norman Group\u300cCustomer Journey Mapping\u300d<\/a><\/li>\n<\/ul>\n<h2>\u95a2\u9023\u7528\u8a9e<\/h2>\n<ul>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/customer-journey-map\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/persona\/\">\u30da\u30eb\u30bd\u30ca<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/usabilitytest\/\">\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30c6\u30b9\u30c8<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/critical-user-journey\/\">\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30e6\u30fc\u30b6\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a><\/li>\n<li><a href=\"https:\/\/uxdaystokyo.com\/articles\/glossary\/10-usability-heuristics-for-user-interface-design\/\">\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u306e10\u539f\u5247<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\uff08pain point\uff09\u3068\u306f\u3001\u5229\u7528\u8005\u304c\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3046\u4e2d\u3067\u3001\u56f0\u308b\u3001\u82db\u7acb\u3064\u3001\u3064\u307e\u305a\u304f\u5834\u9762\u306e\u3053\u3068\u3067\u3042\u308b\u3002\u76f4\u8a33\u3067\u306f\u300c\u75db\u307f\u306e\u70b9\u300d\u3067\u3001\u6539\u5584\u306e\u624b\u304c\u304b\u308a\u306b\u306a\u308b\u3001\u5229\u7528\u8005\u306e\u4e0d\u6e80\u3084\u8ca0\u62c5\u3092\u6307\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u901a\u8ca9\u30b5\u30a4\u30c8\u3067\u3001\u8cb7\u3044\u7269\u304b\u3054\u306b\u5546\u54c1\u3092\u5165\u308c [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":39734,"template":"","meta":{"_monsterinsights_skip_tracking":false,"English":"Pain 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